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13 | Licensing Program Analyst (LPA) Rayshaun Nickolas made an unannounced visit to the facility to initiate an investigation for the above complaint allegation and deliver findings. LPA met with administrator, Mary Gonzalez.
The investigation consisted of the following: tour of the facility, specifically resident bedrooms and beds, interviews with facility staff and residents, review of facility files and copies of pertinent documents. The investigation revealed:
During the facility tour, LPA did not observe bed bugs to be present in the client’s bedrooms and on their beds. Five (5) out of five (5) interviews with staff revealed that staff has not personally observed bedbugs anywhere in the facility. Six out of six interviews conducted with clients revealed no clients observed bed bugs anywhere in the facility.
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