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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 336428013
Report Date: 11/29/2023
Date Signed: 11/29/2023 11:44:28 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PACIFIC INLAND CR, 3737 MAIN ST., SUITE 600
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/07/2023 and conducted by Evaluator Cynthia Urena
PUBLIC
COMPLAINT CONTROL NUMBER: 19-CR-20230707101052
FACILITY NAME:CREATIVE SOLUTIONS FOR KIDS AND FAMILIESFACILITY NUMBER:
336428013
ADMINISTRATOR:LINDA MONTOYAFACILITY TYPE:
430
ADDRESS:22445 ALESSANDRO BLVE.#113-116TELEPHONE:
(951) 924-9791
CITY:MORENO VALLEYSTATE: ZIP CODE:
92553
CAPACITY:81CENSUS: 89DATE:
11/29/2023
UNANNOUNCEDTIME BEGAN:
10:45 AM
MET WITH:Supervising Social Worker, Michelle CrainTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Resource parents did not treat foster child with respect
INVESTIGATION FINDINGS:
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On November 29, 2023, 10:45 AM, Licensing Program Analyst (LPA), Cynthia Urena met with Creative Solutions For Kids and Families Foster Family Agency (FFA) Supervising Social Worker, Michelle Crain to deliver the investigative finding for the above stated allegation for the Resource Family Home (RFH) (See LIC 811 Confidential Name List).

On July 13, 2023, Special Investigator (SI) Olivia Spindola from the Community Care Licensing Special Investigations Bureau conducted an initial 10-day visit at the Resource Family Home (RFH). A health and safety inspection of the RFH was conducted and no deficiencies were observed. Interviews were conducted with two resource parents, three witnesses, two county staff, a foster child (FC), and two FFA staff members. SI Spindola made multiple attempts to reach an additional witness but due to the witness not responding back to SI, Spindola’s attempts for an interview no additional information was obtained. Additionally, a comprehensive records review from the Riverside Sherrif’s Department Moreno Valley Station was conducted by SI Spindola.




Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Natasha Dunlap
LICENSING EVALUATOR NAME: Cynthia Urena
LICENSING EVALUATOR SIGNATURE:

DATE: 11/29/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/29/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 19-CR-20230707101052
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PACIFIC INLAND CR, 3737 MAIN ST., SUITE 600
RIVERSIDE, CA 92501
FACILITY NAME: CREATIVE SOLUTIONS FOR KIDS AND FAMILIES
FACILITY NUMBER: 336428013
VISIT DATE: 11/29/2023
NARRATIVE
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On July 7, 2023, Community Care Licensing received information alleging that resource parents did not treat foster child with respect.

During the investigation, it was revealed that a photo of FC was taken while FC was sleeping at the RFH. Confidential interview further reported that this photo was taken by the resource mother without the consent of FC and was later sent to FC’s boyfriend without FC’s knowledge and approval. Confidential interviews supported the information that a photo of FC was taken and stated that the resource mother was reminded by FFA staff about foster children personal rights. A confidential interview also confirmed that the photo of the FC was sent to the FC’s boyfriend by the resource mother. The department also received evidence of the photo taken by the resource mother to further support the information received regarding the complaint allegation that resource parents did not treat FC with respect by taking a photograph of FC and sharing the photo without FC’s consent or approval.

Based on confidential interviews and record review the preponderance of evidence standard has been met, and the allegation that resource mother did not treat FC with respect is supported and proven by evidence, therefore the allegation is substantiated at this time. The FFA is cited for violation of Interim Licensing Standards (ILS) version six SECTION 88487.8(b)(3) PERSONAL RIGHTS (b) In addition to subsection (a), a Resource Family shall ensure that each child is accorded the following personal rights: (3) To be free from corporal or unusual punishment; exploitation; infliction of pain; humiliation; intimidation; ridicule; coercion; threat; physical, sexual, emotional, mental, or other abuse; or other actions of a punitive nature including interference with the daily living functions of eating, sleeping, or toileting, or withholding of shelter, clothing, medication, or aids to physical functioning.
 

A copy of this report was discussed, and provided along with appeal rights to Creative Solutions FFA Supervising Social Worker, Michelle Crain.
SUPERVISORS NAME: Natasha Dunlap
LICENSING EVALUATOR NAME: Cynthia Urena
LICENSING EVALUATOR SIGNATURE:

DATE: 11/29/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/29/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 19-CR-20230707101052
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PACIFIC INLAND CR, 3737 MAIN ST., SUITE 600
RIVERSIDE, CA 92501

FACILITY NAME: CREATIVE SOLUTIONS FOR KIDS AND FAMILIES
FACILITY NUMBER: 336428013
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/29/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/29/2023
Section Cited
ILS
88487.8(b)(3)
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88487.8(b)(3) PERSONAL RIGHTS
(b) In addition to subsection (a), a Resource Family shall ensure that each child is accorded the following personal rights:
(3) To be free from corporal or unusual punishment; exploitation; infliction of pain; humiliation...

This requirement was not met as evidenced by:
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LPA was informed that on 06/27/23 the FFA provided the resource parents with retraining in foster children personal rights. Copies of this training along with acknowledgement of medication, reporting, and supervision training was collected during this visit on 11/29/23.
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Based on a confidential interview resource mother admitted to taking a photograph of FC at the RFH and sending the photograph to FC’s boyfriend without the consent and approval of FC while in care. The department also received a copy of the photograph that further supported the complaint allegation which posed a potential health, safety and personal rights risk to clients in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Natasha Dunlap
LICENSING EVALUATOR NAME: Cynthia Urena
LICENSING EVALUATOR SIGNATURE:

DATE: 11/29/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/29/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PACIFIC INLAND CR, 3737 MAIN ST., SUITE 600
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/07/2023 and conducted by Evaluator Cynthia Urena
PUBLIC
COMPLAINT CONTROL NUMBER: 19-CR-20230707101052

FACILITY NAME:CREATIVE SOLUTIONS FOR KIDS AND FAMILIESFACILITY NUMBER:
336428013
ADMINISTRATOR:LINDA MONTOYAFACILITY TYPE:
430
ADDRESS:22445 ALESSANDRO BLVE.#113-116TELEPHONE:
(951) 924-9791
CITY:MORENO VALLEYSTATE: ZIP CODE:
92553
CAPACITY:81CENSUS: 89DATE:
11/29/2023
UNANNOUNCEDTIME BEGAN:
10:45 AM
MET WITH:Supervising Social Worker, Michelle CrainTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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2
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9
Resource parent provides marijuana to foster child to use
Foster child consumed marijuana while in care
INVESTIGATION FINDINGS:
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On November 29, 2023, 10:45 AM, Licensing Program Analyst (LPA), Cynthia Urena met with Creative Solutions For Kids and Families Foster Family Agency (FFA) Supervising Social Worker, Michelle Crain to deliver the investigative finding for the above stated allegations for the Resource Family Home (RFH) (See LIC 811 Confidential Name List).

On July 13, 2023, Special Investigator (SI) Olivia Spindola from the Community Care Licensing Special Investigations Bureau conducted an initial 10-day visit at the Resource Family Home (RFH). A health and safety inspection of the RFH was conducted and no immediate deficiencies were observed. Interviews were conducted with two resource parents, three witnesses, two county staff, a foster child (FC), and two FFA staff members. SI Spindola made multiple attempts to reach an additional witness but due to the witness not responding back to SI Spindola’s attempts for an interview no additional information was obtained. Additionally, a comprehensive records review from the Riverside Sherrif’s Department Moreno Valley Station was conducted by SI Spindola.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Natasha Dunlap
LICENSING EVALUATOR NAME: Cynthia Urena
LICENSING EVALUATOR SIGNATURE:

DATE: 11/29/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/29/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 19-CR-20230707101052
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PACIFIC INLAND CR, 3737 MAIN ST., SUITE 600
RIVERSIDE, CA 92501
FACILITY NAME: CREATIVE SOLUTIONS FOR KIDS AND FAMILIES
FACILITY NUMBER: 336428013
VISIT DATE: 11/29/2023
NARRATIVE
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On July 7, 2023, Community Care Licensing received information alleging that resource mother provided marijuana to FC to use, and that FC consumed marijuana while in care.

During the investigation, SI Spindola found no corroboration for the above allegations. Although confidential interviews provided detailed information about the allegation that resource mother provided marijuana to FC to use while in care other confidential interviews stated that the resource mother declined FC’s request to obtain marijuana and revealed that FC’s “boyfriend” was supplying FC with marijuana and drug paraphernalia while incare. Confidential interviews also stated that FC absconded from the RFH continuously and engaged in substance use while out of care. Confidential interviews deny observing FC smoking marijuana at the RFH and added when FC was observed under the influence at the RFH or in possession of drug paraphernalia the FFA was notified. An additional witness to the incidents was not responsive to SI Spindola’s attempt for an interview and no additional information was obtained. There were no other known witnesses to the allegations.

Based on confidential interviews, and record review the allegation that resource mother provided marijuana to FC to use, and that FC consumed marijuana while in care, may have happened or are valid, but there is not a preponderance of the evidence to prove that the alleged violations occurred. Therefore, the allegations are unsubstantiated at this time.

Exit interview was conducted and a copy of this report along with the appeal rights was provided to Supervising Social Worker, Michelle Crain.
SUPERVISORS NAME: Natasha Dunlap
LICENSING EVALUATOR NAME: Cynthia Urena
LICENSING EVALUATOR SIGNATURE:

DATE: 11/29/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/29/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 5