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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 340320010
Report Date: 05/15/2025
Date Signed: 05/15/2025 03:30:48 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/03/2025 and conducted by Evaluator Dao Vang
COMPLAINT CONTROL NUMBER: 03-CC-20250303115806
FACILITY NAME:TOT TOWN CHILD DEVELOPMENT CENTERFACILITY NUMBER:
340320010
ADMINISTRATOR:NANCY J. ENNISFACILITY TYPE:
850
ADDRESS:2001 10TH STREETTELEPHONE:
(916) 443-3156
CITY:SACRAMENTOSTATE: CAZIP CODE:
95818
CAPACITY:75CENSUS: 56DATE:
05/15/2025
UNANNOUNCEDTIME BEGAN:
12:45 PM
MET WITH:Nancy J. EnnisTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Facility staff handle children in a rough manner.
Facility staff use inappropriate forms of discipline.
Facility staff speaks inappropriately to day care child(ren).
INVESTIGATION FINDINGS:
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On May 15, 2025, at 12:45 PM., Licensing Program Analyst (LPA) Pa Dao Vang met with facility representative, Nancy J. Ennis, for to conduct an unannounced inspection to deliver a complaint finding. There were 56 children engaging in activities and supervised by 8 staff in the facility.
During the inspections on 3/05/2025, 4/3/2025, and 4/18/2025, LPAs made observations, gather documentation, and conducted interviews. Throughout these days, LPA witnessed staff supervising children as they are engaging in activities, transition, serve meals, transition children from different environments.

LPA witnessed staff handle and speaking to children appropriate with a normal tone of voice. Staff also appropriately redirect children to different activities, when they are not having changeling behaviors. According to staff interviews, when they would use a normal tone of voice and gently guide them to redirect a child’s behavior. According to parent interviews, they do not have any concerns about staff handling, using inappropriate forms of discipline, and speak inappropriately to children in care at the facility.
Continue on LIC9099-C...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Dao Vang
LICENSING EVALUATOR SIGNATURE:

DATE: 05/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 03-CC-20250303115806
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: TOT TOWN CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 340320010
VISIT DATE: 05/15/2025
NARRATIVE
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Therefore, although the alleged violation may have happened or are valid, the preponderance of evidence standard has not been met to fully prove or disprove that they did or did not occur, therefore they are unsubstantiated. There is no deficiency issued today. An exit interview was conducted and notice of site visit and appeal rights were provided to Licensee/Director Nancy Ennis.
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Dao Vang
LICENSING EVALUATOR SIGNATURE:

DATE: 05/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/15/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2