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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 340320010
Report Date: 07/29/2025
Date Signed: 07/29/2025 02:05:16 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/09/2025 and conducted by Evaluator Dao Vang
COMPLAINT CONTROL NUMBER: 03-CC-20250609122817
FACILITY NAME:TOT TOWN CHILD DEVELOPMENT CENTERFACILITY NUMBER:
340320010
ADMINISTRATOR:NANCY J. ENNISFACILITY TYPE:
850
ADDRESS:2001 10TH STREETTELEPHONE:
(916) 443-3156
CITY:SACRAMENTOSTATE: CAZIP CODE:
95818
CAPACITY:75CENSUS: 57DATE:
07/29/2025
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Nancy EnnisTIME COMPLETED:
02:15 PM
ALLEGATION(S):
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Facility staff speak inappropriately to children in care.
Facility staff handle children in a rough manner.
INVESTIGATION FINDINGS:
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On 7/29/2025 at approximately at 10:30 AM, Licensing Program Analyst (LPA) Pa Dao Vang met with Licensee, Nancy Ennis, for the purpose of an unannounced complaint inspection regarding the above allegations of facility staff speak inappropriately and handle child in care in a rough manner. LPA also observed 57 children supervised by 8 staff members inside the classrooms and outside in the play yard.

On 6/10/2025, 7/2/2025, 7/22/2025, and today's inspection LPA made observations, conducted interviews, reviewed files, and collected documentation. LPA witnessed staff supervising children as they transitioned outside to the yards, serving meals, engaging in indoor activities, and redirecting behaviors. Based on the staff, parents, and children’s interviews, there are no concerns regarding the above allegations.

Continue on LIC9099-C...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Dao Vang
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 03-CC-20250609122817
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: TOT TOWN CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 340320010
VISIT DATE: 07/29/2025
NARRATIVE
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Therefore, although the alleged violation may have happened or are valid, the preponderance of evidence standard has not been met to fully prove or disprove that they did or did not occur, therefore they are unsubstantiated. There is no deficiency issued today. An exit interview was conducted, notice of site visit, and were provided to Licensee Nancy Ennis. Notice of site visit will be posted for 30 consecutive days.
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Dao Vang
LICENSING EVALUATOR SIGNATURE:

DATE: 07/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2