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25 | A Non-Compliance Conference was conducted today in the Sacramento South Regional Office. The purpose of this Non-Compliance Conference meeting is to discuss the high volume of complaints/inability to remain in substantial compliance with the regulations/or specific incident that has occurred in the last 24 months. Present in the meeting is Regional Manager Krystall Moore, Central Application Bureau (CAB) Staff Services Manager II Hao Nguyen, CAB Staff Services Manager I Tracy Thompson, Licensing Program Manager (LPM) Czarrina Camilon-Lee, LPM Liza King, LPM Stephen Richardson, Acting Regional Manager Laura Munoz, LPM Stephenie Doub, Licensing Program Analyst (LPA) Victoria Brown, LPA Tung Truong, LPA Jasmine McCrory, and Licensees and Administrator(s) Mike Her and Bianca Castro, LOVE AND SERENITY LLC, representative Javier Castro Jr. The Non-Compliance Conference process was explained during this meeting.
Issues discussed during the meeting were:
· The amount of complaint's filed against this facility within the last 12 months
· Residents sleeping in other areas of the home such as chair and sofa-no exception request was submitted
· Insufficient staffing/Supervision issues
· Incomplete records
· Unlicensed Complaint |