Allegation: Staff made inappropriate comments towards resident

It was alleged that staff made inappropriate comments towards resident. Based on interviews and information gather during the course of this investigation, it was revealed that facility staff was trying to calm R1 down from being upset. Facility staff told R1 that maybe it was best that they go into their room to calm down instead of the couch but R1 denied. An interview with 4 residents were conducted. 1 out 4 residents witnessed the incident between R1 and facility staff and it was denied that they heard facility staff make inappropriate comments towards residents. 1 out of 4 residents stated that staff may not make inappropriate comments but the way staff makes comments may be taken a different way. 2 out of residents denies staff making inappropriate comments towards them or other residents. It is unclear at this time if staff made inappropriate comments towards a resident.

Allegation: Staff inappropriately took pictures of resident

It was alleged that staff inappropriately took pictures of resident. Based on interviews and information gathered during the course of this investigation, it was learned that R1 alleged facility staff was taking pictures of them while sitting on the couch. An interview was conducted with facility staff and it was denied that they were taking pictures of the resident. It was stated by facility staff that they were taking pictures of areas surrounding the resident due to the damages that the resident had done at the time. An interview with 1 resident who witnessed the incident could not confirm or deny that facility staff was taking pictures of the resident. An interview with 2 additional residents was conducted. 2 out of 2 residents stated that they did not witness the incident and could not confirm that staff took pictures of any residents. It is unclear at this time if staff inappropriately took pictures of a resident.

It was alleged that staff did not provide resident with privacy. Based on interviews and information gathered it was learned that when R1 came home from their time away from the home they noticed that some of their belongings were moved in their room and the bedroom door was not locked. It was stated by R1 that they asked for facility staff that they were able to touch their belongings but could not fold their clothes. R1 stated that this could have been a misunderstanding between them and facility staff. R1 reports that they are given privacy most of the time but it is hard because they have a roommate. An interview with facility staff was conducted and it was learned that another staff member went into the room to clean up the floor while the residents were out of the facility. The facility staff misunderstood the resident and began to do the residents laundry and place them on the bed. Facility staff stated that they provide all residents with privacy and do not think that there is an issue. Additionally, 3 resident interviews were conducted. 3 out of 3 residents state that the facility staff provides them privacy and do not have any issues at this time. Based on the interviews and information that was gathered it is unclear that staff did not provide a resident with privacy.

Allegation: Staff did not provide resident with dignity

It was alleged that staff did not provide resident with dignity. During the course of this investigation, LPA interviewed 4 residents. 1 out of 4 residents stated that they felt that the facility staff did not provide them with dignity and did not allow them to be as independent as they would like. 3 out of 4 residents stated that the facility staff did provide them with dignity and allowed them to be independent and respected their personal spaces. An interview with facility staff revealed that the facility has had some issues with R1 but has been contacting their Service Coordinator about any issues that may come across. Facility staff also denies that they do not provide residents with dignity. Based on the interviews and information gathered it is unclear that the staff did not provide the resident with dignity.

Allegation: Staff did not make sure facility phone was not in disrepair

It was alleged that staff did not make sure that the facility phone was not in disrepair. Based on interviews and observation, it was learned that the facility phone was available and working for the residents to use on a daily basis. An interview with the facility administrator was conducted and it was learned that the facility phone was working but it was hard to hear others one the other line. The facility administrator stated that she fixed the issue before and should be working now. An interview with 4 residents was conducted. 1 out of 4 residents stated that she used the facility phone before but it stated by this resident that it was hard for other people to hear them on the phone. This resident also stated that they have not used the phone lately because they use their own phone. 2 out of 4 residents state that they have used the phone and have never had an issue. 1 out of 4 residents state they do not use a phone. Additionally, LPA Pascua called the facility phone twice and was observed to be in good repair at this time. Based on interviews and observation, it is unclear if the staff did not make sure the facility phone was not in disrepair.

As a result of this investigation, this Department found the allegations to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated meant that although the allegations may have happened or was valid, there was not a preponderance of the evidence to prove that the alleged violation occurred.