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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 342700419
Report Date: 08/07/2025
Date Signed: 08/07/2025 03:08:39 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/30/2025 and conducted by Evaluator Pang Lee
PUBLIC
COMPLAINT CONTROL NUMBER: 27-AS-20250630082955
FACILITY NAME:TIMELESS TREASURESFACILITY NUMBER:
342700419
ADMINISTRATOR:FINTEL, AARONFACILITY TYPE:
740
ADDRESS:3446 BECERRA WAYTELEPHONE:
(916) 359-1355
CITY:SACRAMENTOSTATE: CAZIP CODE:
95821
CAPACITY:6CENSUS: 4DATE:
08/07/2025
UNANNOUNCEDTIME BEGAN:
12:20 PM
MET WITH:Aaron Fintel TIME COMPLETED:
01:47 PM
ALLEGATION(S):
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Staff do not ensure resident has sufficient hygiene products
Staff do not ensure resident has clean bedding
Staff interact with residents in an inappropriate manner
Staff do not ensure resident's incontinence needs are being met
INVESTIGATION FINDINGS:
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On 08/07/2025, Licensing Program Analyst (LPA) Pang Lee arrived unannounced to this facility to conduct a complaint visit. LPA Lee met with Administrator Aaron Fintel and explained the purpose of the visit. The purpose of this visit is to deliver complaint findings for the above allegations. The current census is 4. A brief interview conducted with Administrator Fintel.

It was alleged that staff did not ensure residents had sufficient hygiene products. The investigation included observations and interviews with staff, residents and three family members of the residents in the home. During an inspection on 07/02/2025, LPA Lee observed that the facility had an adequate supply of hygiene products, including shampoo, conditioner, lotion, toothbrushes, toothpaste, mouthwash, toilet paper, and wipes sufficient to meet residents’ needs. During today’s visit, 08/07/2025, LPA Lee again observed that there were adequate hygiene supplies available for the four residents in care.

CONTINUED LIC 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Czarrina A Camilon-Lee
LICENSING EVALUATOR NAME: Pang Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 08/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/07/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 27-AS-20250630082955
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: TIMELESS TREASURES
FACILITY NUMBER: 342700419
VISIT DATE: 08/07/2025
NARRATIVE
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Interviews were conducted with three out of three residents, who stated they were provided with hygiene products and expressed no concerns. Additionally, interviews with both facility staff members present stated that they denied the allegation and stated that the facility does provide sufficient hygiene supplies. Staff also directed LPA Lee to the hygiene products stored in the locked laundry cabinet for resident use. In an interview with three family members of the residents, they stated that they had no concerns regarding the allegation. Based on observations and statements obtained during the investigation process, LPA was unable to corroborate the allegation.

It was alleged that staff did not ensure residents had clean bedding. The investigation included observations and interviews with staff, residents and three family members of the residents in the home. During an inspection on 07/02/2025, LPA Lee inspected residents’ bedrooms, and the bedding in rooms numbers: 3, 4, 5, 6, 7, and 8 was observed to be clean and sanitary. During today’s visit, 08/07/2025, LPA Lee again observed clean bedding in six residents’ bedrooms. Interviews were conducted with three out of three residents, who stated they are provided with clean bedding and had no concerns. Additionally, both facility staff members interviewed denied the allegation and stated that the facility does provide residents with clean bedding on a regular basis. In an interview with three family members of the residents, they stated that they had no concerns regarding the allegation and that residents’ bedding is clean. Based on observations and statements obtained during the investigation process, LPA was unable to corroborate the allegation.

It was alleged that staff interact with residents in an inappropriate manner. The investigation involved observations and interviews with staff, residents and three family members of the residents in the home. During visits to the facility on 07/02/2025 and today’s visit, 08/06/2025, LPA Lee did not observe any inappropriate interactions between staff and residents. Three out of three residents interviewed stated they have neither witnessed nor personally experienced any inappropriate interactions from Staff 1 (S1), including being kissed. S1 was interviewed and denied engaging in any inappropriate behavior toward residents. Additionally, another staff member (S2) was interviewed and stated they had not observed S1 interacting inappropriately with any residents. In an interview with three family members of the residents, they stated that they had no concerns regarding the allegation and had not witnessed any inappropriate

CONTINUED LIC 9099-C

SUPERVISORS NAME: Czarrina A Camilon-Lee
LICENSING EVALUATOR NAME: Pang Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 08/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/07/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 27-AS-20250630082955
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: TIMELESS TREASURES
FACILITY NUMBER: 342700419
VISIT DATE: 08/07/2025
NARRATIVE
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interactions between the facility staff and the residents in care. Based on interviews and direct observations, there is insufficient evidence to support the allegation.

It was alleged that staff are not ensuring residents’ incontinence needs are being met. The investigation involved observations and interviews with staff, residents and three family members of the residents in the home. During the inspections conducted on 07/02/2025 and again on today, 08/06/2025, LPA Lee observed no incontinence-related odors within the facility. Interviews were conducted with three out of three residents, but their responses did not clearly confirm whether staff are meeting their incontinent care needs, as each resident stated they manage their own briefs. Additionally, two facility staff were interviewed and denied the allegations, stating that residents’ briefs are checked every two hours and that residents are encouraged to use the toilet, and incontinence care is provided daily. In an interview with three family members of the residents, they stated that they had no concerns regarding the allegation and had not witnessed resident incontinence needs not being met. Based on observations and statements obtained during the investigation process, LPA was unable to corroborate the allegation.

The investigation revealed the preponderance of evidence standards have not been met; therefore, the above allegations are found to be UNSUBSTANTIATED. A finding that the complaint allegations are UNSUBSTANTIATED means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violation(s)occurred.

An exit interview was conducted, and a copy of this report was provided to the facility.

SUPERVISORS NAME: Czarrina A Camilon-Lee
LICENSING EVALUATOR NAME: Pang Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 08/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/07/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3