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13 | LPA Bruce Jacobs completed this complaint investigation and the findings were mailed and emailed to the Facility Administrator, Julie Nonu. Facility Administrator was also contacted by phone with the findings. LPA provided findings regarding the allegation listed above. The investigation was conducted by LPA Jacobs and consisted of reviews of the facility records and interviews with facility management and staff.
The complaint allegation listed above was investigated. The facility staff and management all confirmed that the resident (R-1) named in the report did not live at this home and actually lived at another home operated by the Administrator. A complaint for the other home was recorded and investigated.
Therefore, this compliant and allegation is determined to be without a reasonable basis and deemed to be UNFOUNDED and is thereby dismissed. |