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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 342700474
Report Date: 09/28/2021
Date Signed: 09/28/2021 05:07:01 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.270
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/26/2021 and conducted by Evaluator Victoria Brown
COMPLAINT CONTROL NUMBER: 27-AS-20210426144251
FACILITY NAME:GREENHAVEN PLACE INDEPENDENT LVG AND ASSISTED LVGFACILITY NUMBER:
342700474
ADMINISTRATOR:FRANCES SANTILLANFACILITY TYPE:
740
ADDRESS:6350 RIVERSIDE BLVDTELEPHONE:
(916) 427-1133
CITY:SACRAMENTOSTATE: CAZIP CODE:
95831
CAPACITY:48CENSUS: 29DATE:
09/28/2021
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Frances SantillanTIME COMPLETED:
05:15 PM
ALLEGATION(S):
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Staff mishandled a resident's medication while in care
Staff did not prevent a resident from wandering
Staff did not properly report an incident involving a resident while in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Victoria Brown arrived unannounced to conclude the investigation of the above mentioned allegations on 9/28/21 at 1:30pm.

LPA met with Frances Santillian and discussed the purpose of the visit.

In regards to the allegation, "Staff mishandled a resident's medication while in care", LPA received an Incident Report indicating that several medications had not been administered to Resident #1 (R1) from 3/14/21 to 4/20/21. Although the facility contacted the pharmacy on 3/27/21 and 4/16/21 to order medications, the Administrator was not made aware until 4/19/21, and there was no indication that the family or physician was made aware. Allegation deemed SUBSTANTIATED
Substantiated
Estimated Days of Completion: 120
SUPERVISOR'S NAME: Stephen RichardsonTELEPHONE: (916) 263-4746
LICENSING EVALUATOR NAME: Victoria BrownTELEPHONE: (209) 814-1955
LICENSING EVALUATOR SIGNATURE:

DATE: 09/28/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/28/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 27-AS-20210426144251
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.270
SACRAMENTO, CA 95833
FACILITY NAME: GREENHAVEN PLACE INDEPENDENT LVG AND ASSISTED LVG
FACILITY NUMBER: 342700474
VISIT DATE: 09/28/2021
NARRATIVE
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In regards to the allegation, "Staff did not prevent a resident from wandering", LPA received a call from the Administrator and an Incident Report stating that R1 had eloped from the facility.
At 8pm R1 was seen by the police who contacted the facility to identify R1. R1 sustained no apparent inuries but was confused. A review of R1's Physician Report dated 12/4/2020 revealed that R1 was diagnosed with Mild Cognitive Impairment (MCI), confused at times due to diagnosis of Parkinsins and unable to leave the facility unassisted. LPA also received a copy of the call log from Sacramento Police Department indicating that on 4/12/21, R1 was located and returned to the facility. Allegation deemed SUBSTANTIATED

In regards to the allegation, "Staff did not properly report an incident involving a resident while in care", LPA obtained information that the responsible party requested a copy of any changes for R1, medication records and documentation of incidents where R1 was exit seeking, the documents were not provided.
Allegation deemed SUBSTANTIATED

Based on documentation the preponderance of evidence standards has been met; therefore, the above allegation(s) is found to be SUBSTANTIATED. A finding that the complaint allegation is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met.

Per California Code of Regulations (CCRs) - Title 22, Division 6, Chapter 8, the following deficiencies are being cited on the attached 9099D during this visit. If any of the cited deficiencies are not corrected by the noted due dates; civil penalties may be assessed. The Administrator was provided a copy of their rights (LIC9058) and their signature on this form acknowledges receipt of these rights.

An exit interview was conducted, a copy of the report was given.
SUPERVISOR'S NAME: Stephen RichardsonTELEPHONE: (916) 263-4746
LICENSING EVALUATOR NAME: Victoria BrownTELEPHONE: (209) 814-1955
LICENSING EVALUATOR SIGNATURE:

DATE: 09/28/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/28/2021
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 27-AS-20210426144251
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.270
SACRAMENTO, CA 95833

FACILITY NAME: GREENHAVEN PLACE INDEPENDENT LVG AND ASSISTED LVG
FACILITY NUMBER: 342700474
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/28/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
09/29/2021
Section Cited
CCR
87465(d)(1-3)
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Incidental Medical and Dental Care
If the resident is unable to determine his/her own need for a prescription or nonprescription PRN medication, and is unable to communicate his/her symptoms clearly, facility staff designated by the licensee, shall be permitted to assist the resident with self-administration provided all of the following requirements are met: Facility staff shall contact the resident's physician prior to each dose, describe the resident's symptoms, and receive direction to assist the resident in self-administration of that dose of medication. The date and time of each contact with the physician, and the physician's directions, shall be documented and maintained in the resident's facility record. The date and time the PRN medication was taken, the dosage taken, and the resident's response shall be documented and maintained in the resident's facility record.
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Licensee/Administrator conducted in-service training for all staff on 4/6/21, 5/28/21, 6/17/21, 6/18/21, 7/28/21, and 9/22/21 regarding Resident Rights, Dignity and Elder abuse, Elopement, Behavorial Managment, Emergency Drills and Medication.

POC cleared prior to todays visit.
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This requirement is not met as evidenced by: Facility documentation, R1 did not receive medication (s). timely. The Licensee did not refill medication or administer medications as prescribed. This possess an immediate health and safety risk to residents in care.
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Type A
09/29/2021
Section Cited
CCR
87466
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Observation of the Resident
The licensee shall ensure that residents are regularly observed for changes in physical, mental, emotional and social functioning and that appropriate assistance is provided when such observation reveals unmet needs. When changes such as unusual weight gains or losses or deterioration of mental ability or a physical health condition are observed, the licensee shall ensure that such changes are documented and brought to the attention of the resident's physician and the resident's responsible person, if any.
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Licensee/Administrator conducted in-service training for all staff on 4/6/21, 5/28/21, 6/17/21, 6/18/21, 7/28/21, 9/22/21 regarding Resident Rights, Dignity and Elder abuse, Elopement, Behavorial Managment, Emergency Drills and Medication.

POC cleared prior to todays visit.
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This requirement is not met as evidenced by: Facility documentation, R1 was absent without leave (AWOL). The Licensee failed to adequately supervise R1 which allowed for R1’s elopement from the facility.
This possess an immediate health and safety risk to residents in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Stephen RichardsonTELEPHONE: (916) 263-4746
LICENSING EVALUATOR NAME: Victoria BrownTELEPHONE: (209) 814-1955
LICENSING EVALUATOR SIGNATURE:

DATE: 09/28/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/28/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 27-AS-20210426144251
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.270
SACRAMENTO, CA 95833

FACILITY NAME: GREENHAVEN PLACE INDEPENDENT LVG AND ASSISTED LVG
FACILITY NUMBER: 342700474
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/28/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
09/29/2021
Section Cited
CCR
87468.1(a)(8)
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Personal Rights of Residents in All Facilities
Residents in all residential care facilities for the elderly shall have all of the following personal rights: To have their representatives regularly informed by the licensee of activities related to care or services, including ongoing evaluations, as appropriate to their needs.
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Licensee shall provide R1's March and April 2021 facility records to Representaive. A letter of confirmation shall be submitted to CCL by POC due date.
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This requirement is not met as evidenced by: R1's representative did not receive requested records. The Licensee failed to provide records for R1 as requested by representative.
This possess an immediate health and safety risk to residents in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Stephen RichardsonTELEPHONE: (916) 263-4746
LICENSING EVALUATOR NAME: Victoria BrownTELEPHONE: (209) 814-1955
LICENSING EVALUATOR SIGNATURE:

DATE: 09/28/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/28/2021
LIC9099 (FAS) - (06/04)
Page: 4 of 4