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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 342700494
Report Date: 05/09/2025
Date Signed: 05/09/2025 01:06:54 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/26/2024 and conducted by Evaluator Arvin Villanueva
COMPLAINT CONTROL NUMBER: 27-AS-20241126162156
FACILITY NAME:TELECARE HERALD HOUSEFACILITY NUMBER:
342700494
ADMINISTRATOR:BURTON, ANASTASIAFACILITY TYPE:
738
ADDRESS:12956 ALTA MESA RDTELEPHONE:
(209) 748-2513
CITY:HERALDSTATE: CAZIP CODE:
95638
CAPACITY:4CENSUS: 4DATE:
05/09/2025
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Anastatasia BurtonTIME COMPLETED:
02:15 PM
ALLEGATION(S):
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Staff member sexually abused resident in care.
INVESTIGATION FINDINGS:
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On 5/9/2025, Licensing Program Analysts Sommer Hayes and Arvin Villanueva arrived unannounced at this facility to conduct a complaint follow up visit and deliver findings regarding the allegation noted above .
The investigation into the above allegation consisted of interviews and record reviews. LPAs initially met with staff on duty and stated the purpose of the visit. The Adminsitrator Anastasia Burton was notified of the visit and arrived shortly after.

During the investigation, R1 gave conflicting information. R1 changed important details—first saying the incident happened two months ago, then saying it happened last year. R1 also changed how many times it happened and could not clearly explain why R1 wanted S1 punished. The RP said R1 has a known history of lying and trying to get attention, often making strange claims like “my eyes are telling me...” that are not based on facts.

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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Stephen Richardson
LICENSING EVALUATOR NAME: Arvin Villanueva
LICENSING EVALUATOR SIGNATURE:

DATE: 05/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/09/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 27-AS-20241126162156
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: TELECARE HERALD HOUSE
FACILITY NUMBER: 342700494
VISIT DATE: 05/09/2025
NARRATIVE
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On December 5, 2024, R1 made another sudden accusation against a different staff member, S2, claiming S2 worked at R1’s former home, which was found to be untrue . When the investigation Officer interviewed R1, R1 admitted that R1 wasn’t forced to do anything and even said R1 had agreed to the request of sexual act in exchange for snacks.

Even though the SC believed R1 might be telling the truth, partly because R1 said R1 didn’t want to get the person in trouble, interviews with other staff and residents showed no problems with S1’s behavior. The Program Administrator also said there had been no past issues with S1, and S1 denied the accusations.

In conclusion, because of R1’s inconsistent stories, R1’s history of making things up, the lack of supporting evidence, and no similar concerns from others, the allegation against S1 could not be confirmed. Therefore, this allegation that staff member sexually abused a resident in care was UNSUBSTANTIATED.

A finding that is unsubstantiated means that although the allegation may have happened the preponderance of evidence does not prove it.

No deficiencies were cited as a result of this visit. An exit interview was conducted, and a copy of this report and appeal rights were provided.
SUPERVISORS NAME: Stephen Richardson
LICENSING EVALUATOR NAME: Arvin Villanueva
LICENSING EVALUATOR SIGNATURE:

DATE: 05/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/09/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2