342700525-10-2-2024-59-AS-APEZ-DA2SJD-20241014135454

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 342700525
Report Date: 10/02/2024
Date Signed: 10/02/2024 12:15:37 PM

Unfounded

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/19/2024 and conducted by Evaluator Talwinder Bains

COMPLAINT CONTROL NUMBER: 59-AS-20240819153957

FACILITY NAME:	ALMOND HEIGHTS		FACILITY NUMBER:	342700525
ADMINISTRATOR:	MACDONALD, STEPHEN		FACILITY TYPE:	740
ADDRESS:	8685 GREENBACK LN		TELEPHONE:	(916) 542-7988
CITY:	ORANGEVALE	STATE: CA	ZIP CODE:	95662
CAPACITY:	145	CENSUS: 112	DATE:	10/02/2024
		UNANNOUNCED	TIME BEGAN:	11:35 AM
MET WITH:	Administrator Stephen Macdonald		TIME COMPLETED:	12:30 PM

ALLEGATION(S):

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Staff mistreated the resident in care.
Ilegal Eviction.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Talwinder Bains arrived at the facility unannounced on 10/02/24 to deliver complaint findings for above allegations. LPA met with administrator Stephen Macdonald and explained the purpose of the visit.

The department conducted records review ,facility observations and interviews to investigate the complaint.

**Report continued on LIC9099-C**

Unfounded

Estimated Days of Completion:

SUPERVISOR'S NAME: Laura Munoz	TELEPHONE: (916) 263-4743
LICENSING EVALUATOR NAME: Talwinder Bains	TELEPHONE: (916) 263-4700
LICENSING EVALUATOR SIGNATURE:	DATE: 10/02/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/02/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 59-AS-20240819153957

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: ALMOND HEIGHTS	FACILITY NUMBER: 342700525
	VISIT DATE: 10/02/2024

NARRATIVE

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***Report continued from 9099.....

Allegation- Staff mistreated the resident in care. Unfounded

The Department conducted record review, interviews with staff and residents to investigate the allegation. From record review, it was learnt that resident, R1 was behind with their co-payment with facility and first reminder notice regarding that was given to R1 on 07/12/24 which indicated that R1’s pending balance was $5464.80 . Furthermore, facility staff followed up with R1 on 08/16/24 regarding this matter and R1 was given verbal reminder only and written second notice regarding pending payment was given to R1 on 08/20/24. Four (4) staff interviews indicated that staff was only discussing R1s pending payment issue with R1 on 08/16/24 in a professional manner and did not mistreat R1 in any manner. During resident, R1’S interview, R1 indicated that they were upset during payment issue discussion which occurred on 08/16/24 and took that meeting in negative manner but realized later that facility staff were doing their job and did not mistreat R1 and were fine at the facility. Based on gathered information, this allegation was found to be UNFOUNDED.

Allegation- Illegal Eviction. Unfounded

The Department conducted record review , interviews with staff and residents to investigate the allegation. From record review, it was learnt that resident, R1 was behind with their co-payment with facility and first reminder notice regarding that was given to R1 on 07/12/24 which indicated that R1’s pending balance was $5464.80 . Furthermore, facility staff followed up with R1 on 08/16/24 regarding this matter and R1 was given verbal reminder only and written second notice regarding pending payment was given to R1 on 08/20/24. Four (4) staff interviews indicated that staff was only discussing R1s pending payment issue with R1 on 08/16/24 and there was no Eviction Notice issued to R1. During resident, R1’S interview, R1 indicated that they have received two notices from facility regarding their pending co-payment balance , first one on 07/12/24 and second one on 08/20/24 but facility did not issue any Eviction Notice to them, Based on gathered information this allegation was found to be UNFOUNDED.

A finding that the allegations are Unfounded means that the allegations are false, could not have happened, and/or is without a reasonable basis. Exit interview conducted. A copy of this report has been provided to facility.

SUPERVISOR'S NAME: Laura Munoz	TELEPHONE: (916) 263-4743
LICENSING EVALUATOR NAME: Talwinder Bains	TELEPHONE: (916) 263-4700
LICENSING EVALUATOR SIGNATURE:	DATE: 10/02/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/02/2024

LIC9099 (FAS) - (06/04)

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