342700525-8-30-2021-25-AS-LMUZ-C6TR64-20210913124404

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 342700525
Report Date: 08/30/2021
Date Signed: 08/30/2021 04:05:46 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., STE. 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/29/2021 and conducted by Evaluator Danyle Wolter

PUBLIC

COMPLAINT CONTROL NUMBER: 25-AS-20210729144522

FACILITY NAME:	ALMOND HEIGHTS		FACILITY NUMBER:	342700525
ADMINISTRATOR:	AGUIAR, TERRI		FACILITY TYPE:	740
ADDRESS:	8685 GREENBACK LN		TELEPHONE:	(916) 542-7988
CITY:	ORANGEVALE	STATE: CA	ZIP CODE:	95662
CAPACITY:	145	CENSUS: 98	DATE:	08/30/2021
		UNANNOUNCED	TIME BEGAN:	01:55 PM
MET WITH:	Terri Aguiar, Exexcutive Director		TIME COMPLETED:	02:45 PM

ALLEGATION(S):

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Air conditioning is not working in common areas.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Wolter arrived at the facility unannounced on 08/30/2021 to continue complaint investigation for the allegation listed above, LPA met with Executive Director, Terri Aguiar and explained the purpose of the visit. Prior to initiating the visit, LPA completed required COVID-19 testing protocols, and a daily self-screening questionnaire for symptoms of COVID-19 infection to affirm no COVID-19 related symptoms and contacted licensee and completed a facility risk assessment. LPA ensured they applied hand sanitizer before entering the facility and the following Personal Protective Equipment (PPE) was worn: Surgical Mask. Additionally, LPA utilized facility's screening tool upon arrival.

LPA toured common areas of facility, conducted an interview with Executive Director, and reviewed invoices and email correspondences regarding the facility's air conditioner which is currently awaiting repair.

Report continued on LIC 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Laura Munoz	TELEPHONE: (916) 263-4743
LICENSING EVALUATOR NAME: Danyle Wolter	TELEPHONE: (916) 708-5307
LICENSING EVALUATOR SIGNATURE:	DATE: 08/30/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/30/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 25-AS-20210729144522

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., STE. 170
CHICO, CA 95926

FACILITY NAME: ALMOND HEIGHTS	FACILITY NUMBER: 342700525
	VISIT DATE: 08/30/2021

NARRATIVE

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LPA observed the temperature in common areas to be comfortable and fans to be utilized to address any heat issues. LPA spoke with residents in the activity room about the temperature and no complaints were voiced.

Executive Director told LPA that the air conditioner part is ready but they are waiting on a permit from Sac County to get the unit installed. LPA requested that Executive Director inform the Department when the permit is acquired.

Although the air conditioner is not working in common areas the facility has taken appropriate measures to address the issue and is working to get it resolved. Therefore the Department finds the allegation of air conditioning is not working in common areas to be UNSUBSTANTIATED. A finding that the complaint allegations is UNSUBSTANTIATED means that although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

Exit interview conducted. A copy this report will be emailed to Executive Director.

SUPERVISOR'S NAME: Laura Munoz	TELEPHONE: (916) 263-4743
LICENSING EVALUATOR NAME: Danyle Wolter	TELEPHONE: (916) 708-5307
LICENSING EVALUATOR SIGNATURE:	DATE: 08/30/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/30/2021

LIC9099 (FAS) - (06/04)

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