342700579-9-8-2022-27-AS-KHOS-CJ8LFC-20220913084255

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 342700579
Report Date: 09/08/2022
Date Signed: 09/08/2022 11:57:42 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.270
SACRAMENTO, CA 95833

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/11/2022 and conducted by Evaluator Christopher Hopkins-Clarke

PUBLIC

COMPLAINT CONTROL NUMBER: 27-AS-20220711162900

FACILITY NAME:	CHATEAU AT RIVER'S EDGE, THE		FACILITY NUMBER:	342700579
ADMINISTRATOR:	MICHAEL TALANI		FACILITY TYPE:	740
ADDRESS:	641 FEATURE DR		TELEPHONE:	(916) 921-1970
CITY:	SACRAMENTO	STATE: CA	ZIP CODE:	95825
CAPACITY:	143	CENSUS: 67	DATE:	09/08/2022
		UNANNOUNCED	TIME BEGAN:	09:47 AM
MET WITH:	Scott Bissey		TIME COMPLETED:	12:05 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

-Residents not getting their medications on time during the night
-Facility not doing anything about rat and mice problem
-Residents not supervised and leaving the building unnoticed
-Not enough staff to meet resident needs

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On September 8, 2022 at 9:47AM Licensing Program Analyst (LPA) Chris Hopkins arrived at this facility unannounced to conduct a complaint investigation regarding the above allegations. LPA met with Regional Director of Operations Scott Bissey and explained the purpose of the visit. Administrator Mike Talani is out today.

Regarding the allegation Residents not getting their medications on time during the night, the Department found the following; based on interview and record review, it was determined that residents are getting their nightly medications on time. LPA interviewed 4 residents and all stated that they receive their medication on time consistently. LPA also reviewed the MAR for those 4 residents and the MAR does reflect the residents receiving their medications.

Report continued on LIC9099-C...

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Czarrina A Camilon-Lee	TELEPHONE: (916) 263-4723
LICENSING EVALUATOR NAME: Christopher Hopkins-Clarke	TELEPHONE: (916) 263-4700
LICENSING EVALUATOR SIGNATURE:	DATE: 09/08/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/08/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 27-AS-20220711162900

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.270
SACRAMENTO, CA 95833

FACILITY NAME: CHATEAU AT RIVER'S EDGE, THE	FACILITY NUMBER: 342700579
	VISIT DATE: 09/08/2022

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Regarding the allegation Facility not doing anything about rat and mice problem, the Department found the following; based on interview and record review, it was determined that the rodent issue is outside at the garbage area away from the facility. Administrator has gotten a contract with Orkin to address this problem. Also Orkin has placed numerous bait traps around the garbage area. The facility itself does not have a rodent problem.

Regarding the allegation of Residents not supervised and leaving the building unnoticed, the Department found the following; based on interview, record review, and observation, it was determined that residents do not leave unsupervised. The facility is enclosed and residents have no way of exiting without supervision. If residents go out of the side doors their wanderguard bracelet alerts staff. The device activity report tracks this as well. For added measure the facility does have a security guard in the front of the building monitoring.

Regarding the allegation of Not enough staff to meet resident needs, the Department found the following; based on interview and record review, it was determined that caregivers respond to call buttons within a reasonable amount of time. LPA interviewed 7 residents who stated they had no complaints regarding staff responding to their call buttons on time. LPA reviewed the device activity report as well and on average caregivers responded within a reasonable amount of time.

Although the allegations may have happened and/or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview conducted. A copy of this report was left upon exit.

SUPERVISOR'S NAME: Czarrina A Camilon-Lee	TELEPHONE: (916) 263-4723
LICENSING EVALUATOR NAME: Christopher Hopkins-Clarke	TELEPHONE: (916) 263-4700
LICENSING EVALUATOR SIGNATURE:	DATE: 09/08/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/08/2022

LIC9099 (FAS) - (06/04)

Page: 2 of 2