342700579-8-10-2023-27-AS-CACL-CURMSR-20230816095221

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 342700579
Report Date: 08/10/2023
Date Signed: 08/10/2023 04:19:39 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.270
SACRAMENTO, CA 95833

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/01/2023 and conducted by Evaluator Kevin Gould

COMPLAINT CONTROL NUMBER: 27-AS-20230501114110

FACILITY NAME:	CHATEAU AT RIVER'S EDGE, THE		FACILITY NUMBER:	342700579
ADMINISTRATOR:	MICHAEL TALANI		FACILITY TYPE:	740
ADDRESS:	641 FEATURE DR		TELEPHONE:	(916) 921-1970
CITY:	SACRAMENTO	STATE: CA	ZIP CODE:	95825
CAPACITY:	143	CENSUS: 101	DATE:	08/10/2023
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Elena Cuevas		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

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Physical Plant: Elevator is in disrepair

Personal Rights:
1) Doctor appointments are not accessible to resident.
2) Planned activities are not accessible to resident.
3) Staff do not answer resident's call button in a timely manner.

Food Service: Staff do not provide an accurate food menu.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Kevin Gould made an unannounced inspection to the Chateau At River's Edge (RCFE) on 8/10/23 at 9:00am to conclude the investigation of the above allegations and to deliver the findings. LPA met with Administrator and together discussed the investigation details.

Based on the interviews and statements obtained during the investigation process, the allegations cannot be substantiated. LPA conducted interview with 5 residents and 6 staff members and LPA received conflicting statements regarding the above allegations. Regarding allegation that elevator is in disrepair. LPA reviewed Elevator records including the maintenance records. LPA was able to confirm there were several instances where the facility elevator was not working. Facility records indicate elevator repair was contacted immediately upon being aware of the issue and any delay in operation was due to a part not being available. there have been no recorded evelator issues since the reported incident in May 2023.

Report Continued on LIC 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Czarrina A Camilon-Lee	TELEPHONE: (916) 263-4723
LICENSING EVALUATOR NAME: Kevin Gould	TELEPHONE: (619) 672-5924
LICENSING EVALUATOR SIGNATURE:	DATE: 08/10/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/10/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 27-AS-20230501114110

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.270
SACRAMENTO, CA 95833

FACILITY NAME: CHATEAU AT RIVER'S EDGE, THE	FACILITY NUMBER: 342700579
	VISIT DATE: 08/10/2023

NARRATIVE

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Regarding allegation that doctor appointments are not available to residents due to elevator issues: Reporting party could not recall if a medical appointment was canceled as a result of being unable to attend of on the assumption that resident would not be able to attend medical appointment. RP confirmed that with staff assistance, resident could and was transported down the stairs to attend other activities or the dining room. The same evidence and logic is applied to planned activities. Facility staff and residents stated that there were activities conducted on the separate floors and the residents on the first floor were not impacted. both the second and third floor had activities conducted per staff and resident interview. Alleged victim did not identify any activities they likes to participate in other than dining in the dining room and playing bridge.

Per allegation that resident's call log in not answered in a timely manner. LPA reviewed plan of operation with administrator and there was no identified specific call response time identified. Staff training objectives fro responding to call lights is 7 to 10 minutes. LPA reviewed resident's pendant call log and observed an average response time of 8 minutes at the time of the allegations.

Per the allegations regrading food menu: all statements provided indicate the dining room provides multiple options for each meal service. statements obtained from staff and residents indicate that sometimes a popular item may run out faster than other options. The facility still has multiple options that are available at each meal service and meet all nutritional and quantity needs.

Although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. The Department has determined that the allegations of Physical plant, personal rights and food service are unsubstantiated but if any additional information is received this complaint can be amended and the finding can be changed.

There are no deficiencies noted or cited per California Code Regulation, TITLE 22.

Exit interview was conducted with the facility administrator. Appeal Rights were issued, and a copy of this report was left at the facility.

SUPERVISOR'S NAME: Czarrina A Camilon-Lee	TELEPHONE: (916) 263-4723
LICENSING EVALUATOR NAME: Kevin Gould	TELEPHONE: (619) 672-5924
LICENSING EVALUATOR SIGNATURE:	DATE: 08/10/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/10/2023

LIC9099 (FAS) - (06/04)

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