342700579-10-18-2023-27-AS-KHOS-CWWLFQ-20231024084332

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 342700579
Report Date: 10/18/2023
Date Signed: 10/18/2023 12:10:27 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.270
SACRAMENTO, CA 95833

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/11/2023 and conducted by Evaluator Tung Truong

COMPLAINT CONTROL NUMBER: 27-AS-20230911131252

FACILITY NAME:	CHATEAU AT RIVER'S EDGE, THE		FACILITY NUMBER:	342700579
ADMINISTRATOR:	MICHAEL TALANI		FACILITY TYPE:	740
ADDRESS:	641 FEATURE DR		TELEPHONE:	(916) 921-1970
CITY:	SACRAMENTO	STATE: CA	ZIP CODE:	95825
CAPACITY:	143	CENSUS: 87	DATE:	10/18/2023
		UNANNOUNCED	TIME BEGAN:	11:00 AM
MET WITH:	Elena Cuevas		TIME COMPLETED:	12:30 PM

ALLEGATION(S):

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Facility failed to repair broken elevator
Facility staff failed to serve meals in a timely manner

INVESTIGATION FINDINGS:

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On 10/18/23, Licensing Program Analyst (LPA) Tung Truong conducted unannounced facility visit to complete and delivery findings for a complaint investigation received on 9/11/23. LPA met Interim Administrator Elena Cuevas and discussed the conclusion for complaint and the findings.

Throughout the course of the investigation, LPA conducted interviews and reviewed records. Based on LPA observations of facility, record reviews, and staff and resident interviews, there is not a preponderance of evidence to substantiate the allegations mentioned above. Regarding the allegation that the facility failed to repair a broken elevator, it was learned that the elevator was inoperable from September 7 to 15 due to a bad circuit board.

Continued on 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Czarrina A Camilon-Lee	TELEPHONE: (916) 263-4723
LICENSING EVALUATOR NAME: Tung Truong	TELEPHONE: (916) 201-7895
LICENSING EVALUATOR SIGNATURE:	DATE: 10/18/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/18/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 27-AS-20230911131252

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.270
SACRAMENTO, CA 95833

FACILITY NAME: CHATEAU AT RIVER'S EDGE, THE	FACILITY NUMBER: 342700579
	VISIT DATE: 10/18/2023

NARRATIVE

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On 9/12/23, elevator repair company informed the facility that all circuits boards would need to be replace due to older boards no longer being supported and not capable of communicating with newer boards. There was a delay in repair due to waiting for the boards to arrive. Based on records reviews, the facility contacted elevator repair immediately upon being aware of the issue. LPA observed that the facility had done everything to remedy the problem. Moreover, it was learned that the same elevator was out of service for four days in May 2023. LPA Gould unsubstantiated the allegation of elevator is in disrepair on 8/10/2023 by Complaint Control Number: 27-AS-20230501114110.

Regarding the allegation that facility staff failed to serve meals in a timely manner, LPA reviewed records and conducted interview with 7 residents and 4 staff members. Based on staff interviews, staff stated that when the elevator was out of service, it does take a bit more time for food to be delivered. However, staff informed that all residents were receiving meals in a timely manner. Staff denied having knowledge of any resident who was provided meals late. Based on resident interviews, 5 out of 7 residents stated that meals were provided timely. LPA interviewed resident (R1), R1 stated that she receives all her meals in a reasonable time.

As a result of the investigation, LPA finds the allegations above to be UNSUBSTANTIATED- A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted, and a copy of the report was provided.

SUPERVISOR'S NAME: Czarrina A Camilon-Lee	TELEPHONE: (916) 263-4723
LICENSING EVALUATOR NAME: Tung Truong	TELEPHONE: (916) 201-7895
LICENSING EVALUATOR SIGNATURE:	DATE: 10/18/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/18/2023

LIC9099 (FAS) - (06/04)

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