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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 342700579
Report Date: 01/25/2024
Date Signed: 01/25/2024 03:47:14 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/06/2023 and conducted by Evaluator Arvin Villanueva
COMPLAINT CONTROL NUMBER: 27-AS-20231206120154
FACILITY NAME:CHATEAU AT RIVER'S EDGE, THEFACILITY NUMBER:
342700579
ADMINISTRATOR:MUNDAY, PAMELAFACILITY TYPE:
740
ADDRESS:641 FEATURE DRTELEPHONE:
(916) 921-1970
CITY:SACRAMENTOSTATE: CAZIP CODE:
95825
CAPACITY:143CENSUS: DATE:
01/25/2024
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Marriane TIME COMPLETED:
02:30 PM
ALLEGATION(S):
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- Staff are not addressing vermin in the facility.
- Staff are not keeping the facility free from odors from incontinence.
INVESTIGATION FINDINGS:
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On 1/25/2024 at 1pm Licensing Program Analyst (LPA) Arvin Villanueva arrived at this facility unannounced to continue conducting a complaint investigation and to deliver findings for the allegations noted above. LPA Villanueva met with Marianne Richardson, Executive Director (ED) and explained the purpose of the visit. Throughout this investigation, the LPA conducted facility observation, staff interview, and facility record review.

Allegation: Staff are not addressing vermin in the facility.
On 12/13/23, LPA conducted facility observation in the following apartments: #312 and #316. Per interview with interim Administrator, these rooms are being used as storage. LPA observed apartments to be locked and not accessible to residents living in the building. Once inside, LPA observed evidence of vermin droppings in these apartments. The administrator has provided LPA with documentation proving that any pest control issues that may arise are being addressed proactively. Administrator able to furnish proof of on-going pest control contracted services invoices dated 1/4/23.
{Con't to LIC9099-C}
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Stephen RichardsonTELEPHONE: (916) -26-4700
LICENSING EVALUATOR NAME: Arvin VillanuevaTELEPHONE: 916-558-2130
LICENSING EVALUATOR SIGNATURE:

DATE: 01/25/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/25/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 27-AS-20231206120154
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: CHATEAU AT RIVER'S EDGE, THE
FACILITY NUMBER: 342700579
VISIT DATE: 01/25/2024
NARRATIVE
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{Con't from LIC9099}

Per review of the contract, the scope and nature of the work includes roaches, common ants, rats and mice. Further review indicated that the frequency of the service is once a month for a period of one year. During facility observation of the outside perimeter of the facility, LPA noted rodent bait stations placed around the building. Based on observation, interviews and record review, there is not a preponderance of evidence to conclude that the facility staff are not addressing vermin in the facility. Therefore, this allegation is UNSUBSTANTIATED.

Allegation: Staff are not keeping the facility free from odors from incontinence.
This investigation consists of observations. This LPA conducted facility observations during the following visits on 11/30/23 and 12/13/23. During these visits, LPA did not notice odors from incontinence. This facility was also visited by other LPAs on 12/14/23, 11/20/23. 10/02/23 and 9/28/23. During these visits, LPAs did not note in their reports of any odors from incontinence. Based on information obtained, there is not a preponderance of evidence to conclude that the facility staff are not keeping the facility free from odors from incontinence. Therefore, this allegation is UNSUBSTANTIATED.

An exit interview was conducted with ______ and a copy of this report and appeal rights were provided.
SUPERVISOR'S NAME: Stephen RichardsonTELEPHONE: (916) -26-4700
LICENSING EVALUATOR NAME: Arvin VillanuevaTELEPHONE: 916-558-2130
LICENSING EVALUATOR SIGNATURE:

DATE: 01/25/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/25/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2