342700579-2-25-2026-27-AS-LRIS-DS5M7F-20260313092130

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 342700579
Report Date: 02/25/2026
Date Signed: 02/25/2026 11:39:32 AM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/18/2026 and conducted by Evaluator Cynthia Tamayo

COMPLAINT CONTROL NUMBER: 27-AS-20260218141723

FACILITY NAME:	CHATEAU AT RIVER'S EDGE, THE		FACILITY NUMBER:	342700579
ADMINISTRATOR:	MARIANNE R RICHARDSON		FACILITY TYPE:	740
ADDRESS:	641 FEATURE DR		TELEPHONE:	(916) 921-1970
CITY:	SACRAMENTO	STATE: CA	ZIP CODE:	95825
CAPACITY:	143	CENSUS: 74	DATE:	02/25/2026
		UNANNOUNCED	TIME BEGAN:	09:20 AM
MET WITH:	Justine Ortiz		TIME COMPLETED:	11:18 AM

ALLEGATION(S):

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Facility elevator is in disrepair

INVESTIGATION FINDINGS:

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On 2/25/26, Licensing Program Analyst (LPA) Cynthia Tamayo arrived unannounced to open and complete a complaint investigation for the allegation noted above. LPA met with Executive Director, Justine Ortiz (S1) and explained the purpose of the visit. LPA requested a copy of facility's elevator repair invoices, service agreement, elevator permit. LPA also interviewed S1 and S2.

On 2/18/26, the Department received an incident report from Executive Director, Justine Ortiz (S2), reporting the elevator is down as of 2/13/26 and a plan is in place until the elevator is up and running again. On 2/24/26, S1 contacted the Department to report the elevator parts have been ordered. On this day, S1 stated an emergency technician came out on 2/14/26 and the elevator repair has been requested and is pending maintence once the parts that need replacment are recieved by "TK Elevator" company.

CONTINUED ON 809-C

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Czarrina A Camilon-Lee
LICENSING EVALUATOR NAME: Cynthia Tamayo
LICENSING EVALUATOR SIGNATURE:	DATE: 02/25/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/25/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 27-AS-20260218141723

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: CHATEAU AT RIVER'S EDGE, THE	FACILITY NUMBER: 342700579
	VISIT DATE: 02/25/2026

NARRATIVE

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There building is three stories. There is one elevator in assisted living. Regional Maintenance, Jeff, confirmed the parts ordered are the elevator motor and pump. Maintenance Director, Tom Lowers (S4), stated elevator maintenance work is checked on a quarterly basis or as needed. On 2/25/26, LPA reviewed the copy of permit in elevator to see if it’s current and set to expire 5/15/26. LPA reviewed elevator maintenance record in which the last inspection date was 12/4/25, 11/3/25, and 9/17/25. LPA observed 'evac chairs' in each stairwell in which staff is trained to use and new staff will be training on. LPA observed the elevator is taped off and sigs informing the elevator is out of order are posted.

The plan in place states there is signs posted informing the elevator is “Out of Order” signs has been placed on the elevators, a notice has been sent to all residents regarding the outage, meals are being offered in residents’ rooms for those who prefer not to go to the dining room, and care staff and Alpha One are assisting residents to and from the first floor as needed. On 2/25/26, LVN director of Assisted Living, Brittany Smith (S3), stated there are no non-ambulatory or bedridden residents residing on second floor and third floor.S1 and S2 stated programs and activities have been arranged on each floor to ensure continued engagement.

Based on documents reviewed regarding elevator maintenance and LPA observation on The allegation "Facility elevator is in disrepair" is substantiated. The facility has ensured timely reporting, regular elevator maintenance, and there is a plan in place to ensure resident accommodation as repairs are undertaken. There are no deficiencies cited per California Code Regulation, TITLE 22.

Exit interview was conducted with S1. LIC 9102TV and a copy of this report was left at the facility.

SUPERVISORS NAME: Czarrina A Camilon-Lee
LICENSING EVALUATOR NAME: Cynthia Tamayo
LICENSING EVALUATOR SIGNATURE:	DATE: 02/25/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/25/2026

LIC9099 (FAS) - (06/04)

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