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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 342700677
Report Date: 10/26/2021
Date Signed: 10/26/2021 02:52:29 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.270
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/19/2021 and conducted by Evaluator Christina Valerio
COMPLAINT CONTROL NUMBER: 27-AS-20210719123702
FACILITY NAME:MISSION HOME CBN INCFACILITY NUMBER:
342700677
ADMINISTRATOR:CENTENO, CRISELDAFACILITY TYPE:
735
ADDRESS:8591 MISSION FALLS CIRCLETELEPHONE:
(916) 519-7474
CITY:ELK GROVESTATE: CAZIP CODE:
95624
CAPACITY:4CENSUS: DATE:
10/26/2021
UNANNOUNCEDTIME BEGAN:
01:35 PM
MET WITH:TIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Client's behavior poses as a risk
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) C. Valerio arrived at the facility unannounced to deliver complaint investigation findings. LPA Valerio was screened for COVID-19 symptoms prior to being allowed entry into the facility. Facility staff confirmed zero residents and staff have displayed any signs or symptoms of COVID-19 in the last 10 days. LPA Valerio met with facility staff Orlando Carpio.

The investigation was conducted by LPA C. Valerio and consisted of interviews with facility staff and residents. Facility records were obtained and reviewed. The Department has determined the following as it relates to the complaint allegation: Client's behavior poses as a risk

LPA Valerio attempted to interview residents (R1 - R4). Due to communication barriers, interviews with all 4 residents were deemed unsuccessful.
Continues on LIC 9099-C...
Page 1 of 3
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Stephen Richardson
LICENSING EVALUATOR NAME: Christina Valerio
LICENSING EVALUATOR SIGNATURE:

DATE: 10/26/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/26/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 27-AS-20210719123702
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.270
SACRAMENTO, CA 95833
FACILITY NAME: MISSION HOME CBN INC
FACILITY NUMBER: 342700677
VISIT DATE: 10/26/2021
NARRATIVE
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Continued from LIC 9099..

LPA Valerio interviewed 4 staff members (S1 - S4). Staff 1 (S1) stated most of the residents work with a Registered Behavior Technician, have an assigned service coordinator with Alta Regional Center, and have an assigned staff member. All staff interviewed reported they follow the resident's Individual Program Plan to assist the residents. S1 stated resident 1 (R1) needs to be redirected by staff everyday due to his behaviors and actions. S1 stated R1 has caused two new staff members to quit on their first day of work. S1 reported that male staff were put on shift to assist with R1. R1 can have up to 3 staff assigned to him at one time. The other residents have separate staff assigned. Staff 2 (S2) stated there are no residents in the home that would be considered a risk. S2 stated, "there are staff with the residents at all times. We go on daily walks. Interactions with neighbors are just waves." Staff 3 (S3) stated R1 is the resident who elopes mostly. When R1 elopes, staff follow him right away. The facility has an alarm system that will sound if any of the doors or windows are opened. S1 stated alarm systems, doors, and windows have been replaced due to damages caused by R1. S3 reported that five staff members have been hit by R1. S3 has been hit in the back of the head a couple times by R1. Staff 4 (S4) stated, "We really tried everything. It is not really working. I do not know what else we can do." S4 reported that on S4's first day of work R1 hit R1 in the head. S4 stated that R1 knows when it is the staff's first day of work. On a co-worker's first day, R1 ran outside and walked to a busy street behind the home. Staff followed him while directing traffic away from the resident. Another staff member followed in a car in an attempt to get R1 into the car. R1 would not get in the car and was hitting the co-worker in the face. Another incident, reported by S4, involved another resident. R1 became agitated and started to hit another resident in the face. The other resident's face became swollen after the incident.

LPA Valerio reviewed facility documentation. According to Alta Regional Center's Individual Program Plan for R1, "[R1] demonstrates a high level of AWOL and elopement behaviors. [R1] attempts to leave his care home without staff on average 30 times a month…This causes a large safety concern. " According to R1's Function Analysis Assessment and Behavior Intervention Plan, R1 had a total of 780 disruptive behaviors, 116 physical aggression encounters, and 38 elopements over the course of a 3 month period in 2021. The facility has sent notifications of incidents to R1's conservator, Alta Regional Service Coordinator, Elk Grove Police Department, Ombudsman office, and Community Care Licensing office. The facility has worked closely with the conservator and Alta Regional Center to minimize risk and behaviors.

Page 2 of 3
SUPERVISORS NAME: Stephen Richardson
LICENSING EVALUATOR NAME: Christina Valerio
LICENSING EVALUATOR SIGNATURE:

DATE: 10/26/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/26/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 27-AS-20210719123702
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.270
SACRAMENTO, CA 95833
FACILITY NAME: MISSION HOME CBN INC
FACILITY NUMBER: 342700677
VISIT DATE: 10/26/2021
NARRATIVE
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Continues from LIC 9099 - C...

During a phone conversation for a case management visit in March 2021, Administrator Criselda stated,  "if medications cannot be added, we do not think he is compatible. He is disrupting other residents".  Administrator was inquiring about additional medications that could be added due to an incident that occurred on 03/18/21. R1 went into another resident's room, took the resident's Amazon Firestick, and attacked the resident by hitting him. Administrator was looking for medications as an option because behavior plan and interventions have been utilized by staff, but have not was working. Administrator informed Alta Regional Center of facility providing 1:1 services throughout 2020. A new IPP was created on 06/03/2021. Due to R1's behaviors, R1 was relocated to another licensed facility owned by Licensee Criselda. Currently, R1 is the only resident residing in the home until R1 can be in a community setting.

Based on all the information collected by the Department there is not a preponderance of evidence to prove the allegation occurred, therefore this allegation is UNSUBSTANTIATED.  Due to the above noted information, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, and therefore the allegations are unsubstantiated. Per California Code of Regulations (CCRs) - Title 22, Division 6, Chapter 8, no deficiencies cited. Exit interview was held and  a copy of report was left at the facility.













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SUPERVISORS NAME: Stephen Richardson
LICENSING EVALUATOR NAME: Christina Valerio
LICENSING EVALUATOR SIGNATURE:

DATE: 10/26/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/26/2021
LIC9099 (FAS) - (06/04)
Page: 3 of 3