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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 342700715
Report Date: 07/08/2026
Date Signed: 07/08/2026 12:08:17 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/18/2026 and conducted by Evaluator Talwinder Bains
COMPLAINT CONTROL NUMBER: 59-AS-20260318095517
FACILITY NAME:BRIDAN HOME CAREFACILITY NUMBER:
342700715
ADMINISTRATOR:REDHAIR, IDAFACILITY TYPE:
735
ADDRESS:5525 BELLINGHAM WAYTELEPHONE:
(916) 673-9323
CITY:ORANGEVALE,STATE: CAZIP CODE:
95662
CAPACITY:4CENSUS: 2DATE:
07/08/2026
UNANNOUNCEDTIME BEGAN:
10:40 AM
MET WITH:Administrator,Ida RedhairTIME COMPLETED:
12:25 PM
ALLEGATION(S):
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Staff mismanaged resident funds.
Licensee comingled facility funds with resident P&I funds.
INVESTIGATION FINDINGS:
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On 7/8/26, Licensing Program Analyst (LPA) Talwinder Bains arrived at the facility unannounced to deliver complaint findings into the allegations listed above and met with Administrator,Ida Redhair. LPA explained the reason of today's visit upon arrival.

During the investigation, the Department conducted interviews and reviewed documentation pertinent to the investigation.

The results of the investigation are as follows:

**Report continued on 9099-C**
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Talwinder Bains
LICENSING EVALUATOR SIGNATURE:

DATE: 07/08/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/08/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 59-AS-20260318095517
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: BRIDAN HOME CARE
FACILITY NUMBER: 342700715
VISIT DATE: 07/08/2026
NARRATIVE
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***Report continued from 9099.......

Allegation- Staff mismanaged resident funds. Substantiated

During the investigation, an audit was conducted of resident, R1’s P&I funds and ledgers in the facility. Audit dates included 2021 until 3/20/26 when the resident , R1 moved from the facility. Based on the audit, the department found discrepancies in R1’s P&I funds in the amount of $6,465.27. Based on the information gathered, the preponderance of evidence standards has been met, therefore, the above allegation is found to be SUBSTANTIATED.

Allegation- Licensee commingled facility funds with resident P&I funds. Substantiated

Based on interview with Licensee, the licensee admitted that the facility puts resident’s P&I monies into the facility bank account. The licensee indicated that facility staff use facility bank account debt card and licensees credit cards to pay for resident’s R1s, P&I items and the licensee pays themselves and the facility back.Based on the information gathered, the preponderance of evidence standards has been met, therefore, the above allegation is found to be SUBSTANTIATED.

Per California Code of Regulations, Title 22, Division 6, Chapter 8, deficiency is being cited on the attached LIC 9099-D page.

Exit interview conducted. Appeal rights and a copy of this report were provided.






SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Talwinder Bains
LICENSING EVALUATOR SIGNATURE:

DATE: 07/08/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/08/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 59-AS-20260318095517
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: BRIDAN HOME CARE
FACILITY NUMBER: 342700715
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/08/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/09/2026
Section Cited
CCR
80026(h)
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80026- Safeguards for Cash Resources, Personal Property, and Valuables of Residents,(h)Each licensee shall maintain accurate records of accounts of cash resources, personal property, and valuables entrusted to his/her care…this requirement is not as evidenced by;
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Licensee shall send a letter of understanding of this regulation by 7/9/26 and shall reimburse R1s funds in amount of $6465.27 by 8/8/26 and shall notify department once this is completed.
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Based on department audit, department found discrepancies in resident, R1’s P&I funds in the amount of $6,465.27, which poses a immediate health and safety risks to residents in care.
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Type A
07/09/2026
Section Cited
CCR
80026(e)
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80026-Safeguards for Cash Resources, Personal Property, and Valuables of Residents-(e) Cash resources, personal property, and valuables of clients shall be separate and intact, and shall not be commingled with facility funds or petty cash...this requirement is not as evidenced by;
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Licensee shall send a letter of understanding of this regulation and send a Plan on how the facility will manage resident’s P&I funds separate from facility funds.
All POC is due by 7/9/26.
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Based on investigation, it was concluded that Licensee commingled facility funds with resident P&I funds, which poses a immediate health and safety risks to residents in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Talwinder Bains
LICENSING EVALUATOR SIGNATURE:

DATE: 07/08/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/08/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/18/2026 and conducted by Evaluator Talwinder Bains
COMPLAINT CONTROL NUMBER: 59-AS-20260318095517

FACILITY NAME:BRIDAN HOME CAREFACILITY NUMBER:
342700715
ADMINISTRATOR:REDHAIR, IDAFACILITY TYPE:
735
ADDRESS:5525 BELLINGHAM WAYTELEPHONE:
(916) 673-9323
CITY:ORANGEVALE,STATE: CAZIP CODE:
95662
CAPACITY:4CENSUS: 2DATE:
07/08/2026
UNANNOUNCEDTIME BEGAN:
10:40 AM
MET WITH:Administrator,Ida RedhairTIME COMPLETED:
12:25 PM
ALLEGATION(S):
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Staff handled resident in a rough manner resulting in injury.
Staff are not providing resident with basic necessities.
Staff are inappropriately coercing resident.
Staff did not safeguard resident's personal belongings.
INVESTIGATION FINDINGS:
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On 7/8/26, Licensing Program Analyst (LPA) Talwinder Bains arrived at the facility unannounced to deliver complaint findings into the allegations listed above and met with Administrator,Ida Redhair. LPA explained the reason of today's visit upon arrival.

During the investigation, the Department conducted interviews and reviewed documentation pertinent to the investigation.

The results of the investigation are as follows:

**Report continued on 9099-C**
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Talwinder Bains
LICENSING EVALUATOR SIGNATURE:

DATE: 07/08/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/08/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 59-AS-20260318095517
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: BRIDAN HOME CARE
FACILITY NUMBER: 342700715
VISIT DATE: 07/08/2026
NARRATIVE
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***Report continued from 9099-A........

Allegation- Staff handled resident in a rough manner resulting in injury - UNSUBSTANTIATED
During the course of the investigation, interviews were conducted. The Department found insufficient evidence that staff handled resident roughly causing injury Therefore, the allegation is unsubstantiated.

Allegation- Staff are not providing resident with basic necessities -- UNSUBSTANTIATED
Interviews conducted and observations determined the facility has an adequate number of supplies to take care of all residents for their care needs. During department visits on 3/24/26; 3/30/26; and 5/5/26 it was observed that facility has adequate supplies based on Title 22 regulations. therefore this allegation is unfounded. Therefore, the allegation is - UNSUBSTANTIATED

Allegation- Staff are inappropriately coercing resident - UNSUBSTANTIATED
Interviews conducted and records reviewed did not indicate staff inappropriately coerce residents. Therefore, the allegation is unsubstantiated.

Allegation- Staff did not safeguard resident's personal belongings. -UNSUBSTANTIATED
Department conducted interviews, facility observations, and record review to investigate this allegation. Record review revealed that facility has records of resident’s belongings in their files per requirement. Based on interviews and records reviewed, there is insufficient evidence to support that staff failed to safeguard the resident’s personal belongings. Therefore, the allegation is unsubstantiated.

A finding that the complaint allegations is UNSUBSTANTIATED means that although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

Exit meeting conducted .A copy of this report has been provided to facility.



SUPERVISORS NAME: Laura Munoz
LICENSING EVALUATOR NAME: Talwinder Bains
LICENSING EVALUATOR SIGNATURE:

DATE: 07/08/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/08/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5