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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 342700722
Report Date: 07/20/2026
Date Signed: 07/20/2026 02:23:47 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/22/2026 and conducted by Evaluator Kimberly Viarella
COMPLAINT CONTROL NUMBER: 27-AS-20260422143126
FACILITY NAME:WELLQUEST OF ELK GROVEFACILITY NUMBER:
342700722
ADMINISTRATOR:ELENA CUEVASFACILITY TYPE:
740
ADDRESS:8871 E STOCKTON BLVDTELEPHONE:
(916) 689-1000
CITY:ELK GROVESTATE: CAZIP CODE:
95624
CAPACITY:170CENSUS: 118DATE:
07/20/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Michael Talani, Executive DirectorTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Facility did not respect the privacy of a resident.
INVESTIGATION FINDINGS:
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On 07/20/26, Licensing Program Analyst (LPA) Kimberly Viarella made an unannounced visit to this facility to deliver the findings of this complaint investigation. LPA identified herself upon arrival, stated the purpose of the visit, and asked to meet with the Designated Facility Administrator / Executive Director (ED). LPA met with Michael Talani and a brief interview followed.

This LPA learned through an interview with a resident (R1) that R1 had been involved in an accident while at the facility. R1 reported that when the facility nurse came to check on them to see if they needed medical attention, R1 refused care. R1 went on to state that they received a phone call from their primary care physician because their physician was notified about the accident by the facility nurse. R1 stated that they felt that this was a violation of their privacy. This LPA explained that according to the California Code of Regulations, Title 22, the facility was required to notify the physician that the resident had been in an accident and that they refused to have the nurse evaluate them for any injuries. The facility did not violate


Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Stephen Richardson
LICENSING EVALUATOR NAME: Kimberly Viarella
LICENSING EVALUATOR SIGNATURE:

DATE: 07/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/20/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 27-AS-20260422143126
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: WELLQUEST OF ELK GROVE
FACILITY NUMBER: 342700722
VISIT DATE: 07/20/2026
NARRATIVE
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the resident's privacy by contacting their primary care physician, they remained in compliance with Title 22 regulations. The Department found the above allegation UNFOUNDED. A finding of unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis.

According to the California Code of Regulations, Title 22, no deficiencies were observed or cited during today's visit, a copy of this report was provided and an exit interview was conducted with Talani.
SUPERVISORS NAME: Stephen Richardson
LICENSING EVALUATOR NAME: Kimberly Viarella
LICENSING EVALUATOR SIGNATURE:

DATE: 07/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/20/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2