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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 342700722
Report Date: 08/25/2022
Date Signed: 08/25/2022 11:22:30 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.270
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/23/2022 and conducted by Evaluator Christina Valerio
COMPLAINT CONTROL NUMBER: 27-AS-20220523090253
FACILITY NAME:WELLQUEST OF ELK GROVEFACILITY NUMBER:
342700722
ADMINISTRATOR:MAURER, JENNIFERFACILITY TYPE:
740
ADDRESS:8871 E STOCKTON BLVDTELEPHONE:
(916) 689-1000
CITY:ELK GROVESTATE: CAZIP CODE:
95624
CAPACITY:170CENSUS: 54DATE:
08/25/2022
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Jennifer MaurerTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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9
Facility is overcharging resident
Staff are not meeting resident's dietary needs
Staff are not providing adequate food service for residents
Facility front door is in disrepair
Staff did not give proper notice to resident's of door code change
Staff are not able to meet resident's housekeeping needs
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Christina Valerio arrived unannouced to deliver complaint investigation findings. LPA met with Administrator Jennifer Maurer, and explained the purpose of the meeting.

The department has determined the following as it relates to the above mentioned allegations.

According to records review, resident 1 (R1) was charged independent living rate plus service fee. According to R1's family, the charge should be lower. Based on records review, the admission agreement matches what is being charged to the R1. According to interviews with resident 2 (R2) and resident 3 (R3), they have not been overcharged by the facility.

The facility undergoes quarterly audits with a Registered Dietitian (RD) for their food service, kitchen, and menu. During the last audit, records show that the facility passed with a 99%. Facility records also show that the menu for the facility is created and approved by a RD on a monthly basis.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Stephen RichardsonTELEPHONE: (916) 263-4746
LICENSING EVALUATOR NAME: Christina ValerioTELEPHONE: 916-823-6323
LICENSING EVALUATOR SIGNATURE:

DATE: 08/25/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/25/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 27-AS-20220523090253
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.270
SACRAMENTO, CA 95833
FACILITY NAME: WELLQUEST OF ELK GROVE
FACILITY NUMBER: 342700722
VISIT DATE: 08/25/2022
NARRATIVE
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According to interviews, staff are able to accommodate residents if they do not like what they ordered. S1 stated the facility offers a no “added” sugar diet and with doctors order or resident request, can do puree, mechanical soft and chopped food. According to resident interviews, R2 enjoys the meals here and R3 does not have any issues.

Meal service operates similar to a restaurant dining experience. Residents go to the dinning hall, where they are met by wait staff. The waiters will seat the residents, provide the menu, and take orders from the residents. According to staff interviews, food can take up to 10-20 minutes, depending on the food item. The food is prepared to order. According to record review, the facility offers an extensive menu for breakfast, lunch, and dinner. According to resident interviews, the wait staff are friendly and work hard.

LPA Valerio made visits to the facility on 03/22/22, 05/23/22, and 08/25/22. The front door was in working operation. Based on interviews, the front door has always worked. There were times where the facility had to change the gate code due to either safety concerns or mechanical issues. If there was a gate code change, the facility notified staff via text/email, notified residents in person/email/flyer, notified responsible parties in person/email/flyer, and notified anyone as they came to the facility. The facility has a number posted at the gate and front door. This prompts anyone who are having issues getting inside to call the number. The number is a direct line to staff working. According to resident interviews, R2 and R3 did not have issues with the door or gate code.

According to staff interviews, S1 stated there are times where the facility is short staff but the facility adapts and gets task done. For example, there was a day where the facility did not have housekeeping staff. The facility's executive director stepped in and did the housekeeping for the assisted living area. According to S2, there is never a time where they do not have housekeeping. S2 says caregivers will step in to do the housekeeping if there is none available; however, S2 stated there are 3 currently.

Based on all the information collected by the Department there is not a preponderance of evidence to prove the allegations occurred, therefore this allegations is UNSUBSTANTIATED.  Due to the above noted information, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, and therefore the allegations are unsubstantiated.
Per California Code of Regulations (CCRs) - Title 22, Division 6, Chapter 8, no deficiencies cited. Exit interview was held with Administrator Jennifer,  and a copy of report was left.
SUPERVISOR'S NAME: Stephen RichardsonTELEPHONE: (916) 263-4746
LICENSING EVALUATOR NAME: Christina ValerioTELEPHONE: 916-823-6323
LICENSING EVALUATOR SIGNATURE:

DATE: 08/25/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/25/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2