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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 342700751
Report Date: 11/05/2025
Date Signed: 11/05/2025 02:12:55 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/20/2025 and conducted by Evaluator Melissa Parks
PUBLIC
COMPLAINT CONTROL NUMBER: 59-AS-20251020165401
FACILITY NAME:OAKMONT OF CARMICHAELFACILITY NUMBER:
342700751
ADMINISTRATOR:WHALEY, LYNDEE K.FACILITY TYPE:
740
ADDRESS:4717 ENGLE ROADTELEPHONE:
(916) 483-3800
CITY:CARMICHAELSTATE: CAZIP CODE:
95608
CAPACITY:101CENSUS: 77DATE:
11/05/2025
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Natalie Huerta, Resident Care CoordinatorTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff disturbing resident’s sleep.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Melissa Parks arrived on Wednesday November 5, 2025, to conclude a complaint investigation regarding the above allegation. LPA met with Natalie and explained the purpose of the visit.

Throughout the course of the investigation, LPA interviewed management and care staff including AM, PM, and NOC shift. LPA learned the following:

Allegation: Staff disturbing resident’s sleep.
Staff interviews stated that they provide incontinent care for residents on a schedule, and as needed. NOC shift will provide care for residents throughout the night. As part of their assigned duties, staff provide routine incontinence care for residents. Additionally, there are four residents who staff are assigned to wake up and provide dressing/grooming assistance before their end of shift. Once the AM shift arrives, they provide dressing/grooming assistance for the remainder of the residents so that everyone is dressed
Unfounded
Estimated Days of Completion:
NAME OF LICENSING PROGRAM MANAGER: Maribeth Senty
NAME OF LICENSING PROGRAM ANALYST: Melissa Parks
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 11/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/05/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 59-AS-20251020165401
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO NORTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: OAKMONT OF CARMICHAEL
FACILITY NUMBER: 342700751
VISIT DATE: 11/05/2025
NARRATIVE
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and ready when breakfast arrives. Although NOC shift staff do wake up residents to provide care and assistance with ADLs, LPA did not find that they were operating outside of the resident’s identified care needs.

Based on the evidence provided, the preponderance of evidence standards was not met, therefore, the above allegation is found to be UNFOUNDED. An unfounded allegation means that the allegation was false, could not have happened and/or is without a reasonable basis.

Exit interview conducted. A copy of this report was left at the facility.
NAME OF LICENSING PROGRAM MANAGER: Maribeth Senty
NAME OF LICENSING PROGRAM ANALYST: Melissa Parks
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 11/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/05/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2