342700850-12-20-2023-27-AS-SRIN-CZ75FP-20240104185526

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 342700850
Report Date: 12/20/2023
Date Signed: 12/20/2023 12:10:00 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/11/2023 and conducted by Evaluator Christina Valerio

PUBLIC

COMPLAINT CONTROL NUMBER: 27-AS-20231011082047

FACILITY NAME:	TWIN CITIES BOARD & CARE HOME		FACILITY NUMBER:	342700850
ADMINISTRATOR:	LINDA MUSTIN		FACILITY TYPE:	735
ADDRESS:	11098 TWIN CITIES ROAD		TELEPHONE:	(209) 745-4380
CITY:	GALT	STATE: CA	ZIP CODE:	95632
CAPACITY:	15	CENSUS:	DATE:	12/20/2023
		UNANNOUNCED	TIME BEGAN:	08:15 AM
MET WITH:	Linda Mustin		TIME COMPLETED:	12:30 PM

ALLEGATION(S):

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Licensee engaged in a verbal altercation in the presence of clients
Licensee made inappropriate comments in the presence of clients

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Christina Valerio arrived to the facility unannounced to deliever complaint investigation findings. LPA met with facility staff, and explained the purpose of the visit. LPA was later met by Administrator Linda Mustin.

The department has determined the following as it relates to the above aforementioned allegations. This investigation consisted of interviews with Resident 1 (R1) - Resident 3 (R3), interviews with facility staff, interviews with an outside agency (OA), and records review.

On 10/11/23, the Department was made aware that Administrator/Licensee took R2 and R3 to an appointment. A witness informed the department that Administrator Linda engaged in a verbal altercation with staff at the health clinic and made inappropriate comments towards the health clinic staff.

Continues on LIC 9099 - C...

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Stephen Richardson
LICENSING EVALUATOR NAME: Christina Valerio
LICENSING EVALUATOR SIGNATURE:	DATE: 12/20/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 27-AS-20231011082047

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: TWIN CITIES BOARD & CARE HOME	FACILITY NUMBER: 342700850
	VISIT DATE: 12/20/2023

NARRATIVE

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Continued from LIC 9099

According to records submitted to the Department, Administrator Linda asked OA why R2's lab order was not being put on that file" OA answered excuse me? Administrator Linda stated because we are Caucasian, we don't belong anywhere, You and all your people can keep this country. OA replied "me and my people" then..mocked me speaking Spanish and saying I give better service to Hispanic patients." According to records submitted, Administrator Linda was talked to on 10/04/23 by OA and Administrator Linda was said to say the following: "I was a white breeder and do not discriminate it's your Hispanic culture particularly your women that discriminates us white". "Your culture and your women raise your small girls to discriminate and hate white women like me". "Of course you are going to come in and defend your staff and be on [their] side because you people stick together." Your culture has been planing to take over this country for years and it's working"

According to an interview with OA, Administrator Linda is no longer allowed to bring in residents to their appointments.

According to an interview with Administrator Linda, the allegations are false and only a question of the files were said to OA. Administrator Linda stated absolutely not and does not remember when asked if the comments were said to OA.

According to an interview with R2 and R3, they have not witnessed or personally experienced any staff members making in appropriate comments or engaging in verbal altercations. R2 and R3 do not remember any comments or arguments happening when they went to their appointments. According to an interview with R1, R1 is afraid of Administrator Linda.

According to interviews with facility staff, staff stated Administrator Linda is nice and polite to the clients and have not observed Linda act any other way.

Due to the above noted information, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, and therefore the allegations are unsubstantiated. Per California Code of Regulations (CCRs) - Title 22, Division 6, , no deficiencies cited. An exit interview was held, and a copy of report was left at the facility.

SUPERVISORS NAME: Stephen Richardson
LICENSING EVALUATOR NAME: Christina Valerio
LICENSING EVALUATOR SIGNATURE:	DATE: 12/20/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2023

LIC9099 (FAS) - (06/04)

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