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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 342700887
Report Date: 11/22/2022
Date Signed: 11/22/2022 11:03:08 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.270
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/01/2022 and conducted by Evaluator Christopher Hopkins-Clarke
PUBLIC
COMPLAINT CONTROL NUMBER: 27-AS-20221101083043
FACILITY NAME:EMMA & JOYCE DIALA UNIQUE HOMEFACILITY NUMBER:
342700887
ADMINISTRATOR:DIALA, MANUELFACILITY TYPE:
735
ADDRESS:7354 ALDEN WAYTELEPHONE:
(916) 821-4214
CITY:SACRAMENTOSTATE: CAZIP CODE:
95828
CAPACITY:4CENSUS: 4DATE:
11/22/2022
UNANNOUNCEDTIME BEGAN:
09:11 AM
MET WITH:Treasure AmadiTIME COMPLETED:
11:05 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
-Facility staff does not allow residents to have visitors.
-Facility staff threaten to evict resident
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On November 22, 2022 Licensing Program Analyst (LPA) Chris Hopkins conducted an unannounced facility visit in regards to a complaint investigation with the above allegations. LPA met with caregiver Treasure Amadi and stated the purpose of this visit.

Regarding the allegation of Facility staff does not allow residents to have visitors, the Department found the following; based on interview, it was determined that residents are able to have visitors. Visitors were not allowed during Covid lockdown. Residents visitors hours are 8am-6pm.

Regarding the allegation of Facility staff threaten to evict resident, the Department found the following; based on interview, it was determined that Resident 1 (R1) could not recall reasons for staff threatening to evict. Staff also state they never have threatened to evict anyone.

LPA has deemed the complaint findings as UNSUBSTANTIATED. Although the allegation may have happened and/or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.
Exit interview conducted. A copy of this report was left with staff upon exit.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Czarrina A Camilon-Lee
LICENSING EVALUATOR NAME: Christopher Hopkins-Clarke
LICENSING EVALUATOR SIGNATURE:

DATE: 11/22/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/22/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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