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25 | A Noncompliance Conference (NCC) was conducted today, via Microsoft Teams. The purpose of the NCC was to discuss the facilities substantiated complaint of a violation of personal rights. Present at today’s NCC were the Regional Office Manager Stephenie Doub, Licensing Program Manager (LPM) Liza King, Licensing Program Analysts (LPAs) Jennifer Fain and Maja Jensen, Karen Hicks Telecare Case Manager, and Licensee, Justice Ehimamiegho. The administrative process was explained during this meeting and Licensee was informed that further citations may result in Administrative Action.
The following issues were discussed during the conference:
· Assessment
· Appraisal and Reappraisal
· Incidental Medical care
· A substantiated complaint of a violation of personal rights.
Licensees stated they will do the following to achieve continued and substantial compliance:
· Ensure the use of emergency and nonemergency transportation as necessary to meet the needs of the residents in care
· Ensure Administrator presence for a minimum of 40 hours a week
· Maintain all resident and personal files per requirements.
Additional information provided by the licensee during the meeting included: process for assessments, process for monthly file review, plan for incontinence care, day and evening schedule for client checks,
Continued on 809 C
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