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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 342700907
Report Date: 08/14/2024
Date Signed: 08/14/2024 12:46:30 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/24/2024 and conducted by Evaluator Christina Valerio
PUBLIC
COMPLAINT CONTROL NUMBER: 27-AS-20240624090354
FACILITY NAME:HOPEFUL TOMORROW HOMES, LLCFACILITY NUMBER:
342700907
ADMINISTRATOR:ANDRADA, MONALYNFACILITY TYPE:
737
ADDRESS:12857 CHEROKEE LANETELEPHONE:
(916) 890-4282
CITY:GALTSTATE: CAZIP CODE:
95632
CAPACITY:4CENSUS: 4DATE:
08/14/2024
UNANNOUNCEDTIME BEGAN:
10:20 AM
MET WITH:Monalyn AndradaTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Licensee does not ensure that staff are adequately trained.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Christina Valerio arrived unannounced to deliver complaint investigation findings. LPA Valerio was met by Administrator Monalyn, and explained the purpose of the visit.

On 06/24/2024, The Regional Office (RO) was notified that the facility does not train their staff on the use of Ukeru Pads and Pro - Act Training. Per the RP, staff are to receive 16 hours of Ukeru Pad Training and 18 hours of Pro - Act Training; however, the RP did not receive the training. The RP did not leave phone contact information and wanted to be anonymous. The email provided had a name listed, which LPA searched in Guardian to determine if the RP was associated to the facility. LPA obtained contact information and contacted the RP. According to the person contacted, the person has never been associated with Hopeful Tomorrow Homes, has never worked for Hopeful Tomorrow Homes, and is concerned that someone is using their name to file complaint.

Continues on LIC 9099 - C...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Stephen Richardson
LICENSING EVALUATOR NAME: Christina Valerio
LICENSING EVALUATOR SIGNATURE:

DATE: 08/14/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/14/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 27-AS-20240624090354
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: HOPEFUL TOMORROW HOMES, LLC
FACILITY NUMBER: 342700907
VISIT DATE: 08/14/2024
NARRATIVE
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Continued from LIC 9099
LPA Valerio reviewed training documentation for years 2023 and 2024. LPA did not observe the RP's name on any training or staff schedules for year 2023 and year 2024. For 2023, Ukeru training was provided in August of 2023 and December of 2023. 23 staff were in attendance for the August 2023 training and 28 staff were in attendance for the December 2023 training. For 2024, Ukeru pad training was conducted on 06/05/2024 with 26 staff member in attendance. According to Administrator Monalyn, the facility does not have staff participate in Pro-Act training, instead they require staff to participate in Crisis Prevention Institute (CPI) training.

In addition to the Ukeru training, staff were provided monthly training for various topics for 2024. A list of topics are listed below:
    • January - Addressing Stress in Workplace, Resident Medication List Update, Resident IBSP, ISP, IBSP, IEIP, and 20 minute refresher on Bite Release
    • February - Importance of Client Privacy, Resident Medication List Update, Resident ISP, IBSP, and IEIP, 20 minute refresh on WRIST (lock n key, block n key, pull the lever)
    • March - Implementing Effective Check-Ins with Client with Disabilities, Resident Medication List Update, Resident ISP, IBSP, and IEIP, and 20 minute refresher Physical intervention: Disengagement Seated Position
    • April - Providing First Aid to an Adult with Disabilities, Resident Medication List Update, Resident ISP, IBSP, and IEIP, 20 minute refresh on Physical Intervention: Disengagement Neck: Lower- Medium-Higher"
    • May - Key Components on how to support individuals with disabilities and behaviors, Resident Medication List Update, Resident ISP, IBSP, and IEIP, and 20 minute refresher on grabs/hold - maintaining physical contact without consent "WRIST/ARM"
    • June - Caring for Clients with Self Injurious Behavior, Resident Medication List Update, Resident ISP, IBSP, and IEIP, 20 minute refresher - Physical Intervention - Disengagement skills - Neck - Choking
It is to be noted that the facility was cited on 04/15/2024 for having 9 direct care staff that did not become a Registered Behavior Technician within twelve (12) months of initial employment. Per Title 17 and Title 22 regulations, the facility was required to ensure all staff have met this requirement. The facility has cleared there plan of correction and has the staff enrolled to take their RBT test August 2024.

Due to the above noted information, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, and therefore the allegations are unsubstantiated. Per California Code of Regulations (CCRs) - Title 22, no deficiencies cited. An exit interview was held, and a copy of report was given to Administrator Monalyn. 
SUPERVISORS NAME: Stephen Richardson
LICENSING EVALUATOR NAME: Christina Valerio
LICENSING EVALUATOR SIGNATURE:

DATE: 08/14/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/14/2024
LIC9099 (FAS) - (06/04)
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