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25 | An informal meeting was held today, June 27, 2024, in order to discuss complaints that have been filed against this facility by a particular client (R1), all of which have been resolved as either unsubstantiated or unfounded. Licensing Program Analyst (LPA) Vincent Moleski, Licensing Program Manager Stephen Richardson, Alta California Regional Center (ACRC) Facility Liaison (FL) Kara Zwick, ACRC Service Coordinator (SC) Sharon Mendy, ACRC Client Services Manager (CSM) Heather Hollingworth, and facility licensee/administrator Orlando Carpio were in attendance.
LPM Richardson discussed the allegations made in previous complaints and asked what the facility had done to address concerns. Regarding medications, Carpio said that staff were no longer asking R1 repeatedly if they want to take their medication, and are documenting all refusals in shared information sent to ACRC.
Regarding resident supervision, Carpio said that R1 is receiving one-on-one supervision, and ACRC staff in attendance noted no concerns with staffing at the moment. Carpio said R1 does sometimes want privacy in their room, which staff respect.
SC Mendy said she has established scheduled calls with R1 to discuss any concerns that R1 may have on a regular basis. SC Mendy said R1 wanted to return to a day program and progress was being made on enrolling R1 back into their program.
Regarding medical treatment, Carpio said that staff continue to send R1 to urgent care or call for paramedics when requested. LPM Richardson recommended that Carpio provide refresher trainings for staff on mandated reporting to ensure that any legitimate concerns were reported immediately upon observation by staff.
[continued on 809-C] |