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32 | It was stated that after inspection there was no evidence to show that there were presence of bed bugs in those apartments other than the affected unit. In addition, the facility ensured to bag up any clothing and went through high heat washing and drying as directed by Eco Lab. About 3 weeks later, the facility stated that the apartment across the hall had bed bugs. Facility management decided that it was best to call in another company to inspect the apartment. That company then conducted a heat treatment and inspected the apartments next to the affected apartment and did not have indications of bed bugs present. A review of the facility records of invoice records of both Eco Lab and Premier Pentacle that show that the facility went through bed bug treatment immediately after the notification of bed bugs. In addition, LPAs observed bed bug canine servicing that was conducted during the visit conducted on 10/30/2024. Based on the information gathered, it is unclear if the facility did not keep the facility free from bug infestation.
Allegation: Staff did not ensure a resident had sufficient clothing
It was alleged that staff did not ensure a resident had sufficient clothing. During the course of this investigation, LPA reviewed facility records and conducted interviews. Based on interviews conducted, it was learned that the facility hired a second bed bug company Premier Pentacle who advised that all belongings were to be left in the apartment unit to ensure that all items were treated with high heat. As a response, the facility moved two residents over to another unit and contacted their responsible parties to inform them that they would not have their belongings for several days. However, due to unforeseen circumstances, the responsible parties were unable to gather clothing or hygiene items for these residents. In response, the facility went out to local department stores and bought items such as pillows, t-shirts, pants and hygiene items. A review of the facility invoices and copies of these receipts were reviewed and confirmed that the facility had bought these items for the residents affected by the bed bugs. In addition, an interview with 2 residents confirmed that they had clothing at the time of transfer. Based on the information gathered, it is unclear if the staff did not ensure a resident had sufficient clothing.
As a result of this investigation, this Department found the allegations to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated meant that although the allegations may have happened or was valid, there was not a preponderance of the evidence to prove that the alleged violation occurred.
An exit interview was conducted and a copy of this report was provided to the facility at the end of this visit. |