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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 342701121
Report Date: 10/17/2025
Date Signed: 10/17/2025 04:05:04 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/11/2025 and conducted by Evaluator Cynthia Tamayo
COMPLAINT CONTROL NUMBER: 27-AS-20251011140425
FACILITY NAME:OAKMONT OF EAST SACRAMENTOFACILITY NUMBER:
342701121
ADMINISTRATOR:KATHLEEN GILBEYFACILITY TYPE:
740
ADDRESS:5301 F STREETTELEPHONE:
(916) 905-2400
CITY:EAST SACRAMENTOSTATE: CAZIP CODE:
95819
CAPACITY:214CENSUS: 149DATE:
10/17/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Kathleen GilbeyTIME COMPLETED:
04:29 PM
ALLEGATION(S):
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Staff forced residents to attend an outing.
INVESTIGATION FINDINGS:
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On 10/17/2025, Licensing Program Analyst (LPA) Cynthia Tamayo arrived unannounced to this facility to conduct a complaint visit. LPA met with receptionist and requested to meet with Facility Designated Administrator (FDA), Kathleen Gilbey and was informed they were in a meeting. Assistant Executive Director (AED) Flint Maranan was not present during this visit. LPA met with Activities director, Shantel Koehler (S1) shortly after explained the purpose of the visit. The purpose of this visit is to open and deliver a complaint finding for the above allegation. An interview was conducted with S1 and FDA.

The current census is 149.LPA requested the following documents for review Personnel Report (LIC 500) and LIC 9020 Resident Roster, October activity calendar, October Activity attendance sheets.

It was alleged Staff forced residents to attend an outing. LPA Tamayo interviewed nine (9) residents and six (6) staff.

Continued on 809-C
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Czarrina A Camilon-Lee
LICENSING EVALUATOR NAME: Cynthia Tamayo
LICENSING EVALUATOR SIGNATURE:

DATE: 10/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/17/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 27-AS-20251011140425
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: OAKMONT OF EAST SACRAMENTO
FACILITY NUMBER: 342701121
VISIT DATE: 10/17/2025
NARRATIVE
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 LPA observed there are a variety of activities offered including lunch outings that take place about 1-2 times per week to different establishments. A flyer for the outing that took place on October 10 was posted prior to the activity date, it read “Join Oakmont East Sacramento on a lunch trip to Oakmont’s very own Flint Maranan’s new Sushi restaurant! Surki Sushi & Teriyaki Grill is a casual Japanese restaurant that brings bold flavors and fresh ingredients to the heart of West Sacramento. Sign up with Concierge". FDA stated AED's wife is an owner of a new restaurant, Suruki Sushi and it was the first and only time they have hosted an outing to this location;

Based on record review and interviews it was learned that additional outings in the month of October include "University of Beer", "temple Coffee", "Fizz and Champaign Bubble Bar", "Jayna Gyro" as well as Apple Hill, Picinc at McKinley Park, Monet Exhibit, and Top Golf.

S1 hosts a monthly meeting "Activity meeting" in which all residents and family members are welcome to collaborate and give input into activities offered, this meeting last took place in August and will resume November 2025. Family and residents are able to make activity suggestions to Activities Director at any time.

Record review shows that two residents were in attendance to the outing that took place on October 10th, 2025. 9 out of 9 residents and 6 out of staff interviewed were not able to corroborate staff has ever forced or pressured residents to attend an outing.

The Department has investigated the complaint alleging Staff forced residents to attend an outing. Based on the investigative interviews, record reviews and other supportive evidence, the complaint is determined to be unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. There are no deficiencies cited per California Code Regulation, TITLE 22.

Exit interview was conducted with the facility administrator. Appeal Rights were issued, and a copy of this report was left at the facility.
SUPERVISORS NAME: Czarrina A Camilon-Lee
LICENSING EVALUATOR NAME: Cynthia Tamayo
LICENSING EVALUATOR SIGNATURE:

DATE: 10/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/17/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2