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32 | This LPA reviewed care notes for the resident (R1) from 02/02/25 - 03/31/25 and observed the following entries:
02/02/25, S2 logged, "Resident hearing aid put into charge"
02/03/25, S2 logged, "Resident hearing aid put into charger"
02/06/25, S2 logged, "Resident hearing aid put into charger"
02/09/25, S2 logged, "Resident hearing aid put into charger"
02/10/25, S2 logged, "Resident hearing aid put into charger"
02/17/25, S2 logged, "Resident surrendered the hearing aid to MT"
02/20/25, S2 logged, "Resident hear aid and gave to MT"
03/21/25, S3 logged, “Resident lost hearing aid in the right side of his ear"
03/22/25, S4 logged, "Resident did not have their hearing aid when MT went to collect them before bed"
03/31/25, S2 logged that they “took R1's "hearing aids and gave them to the MedTech to charge"
According the responsible party for R1, their hearing aids were supposed to be charged every night. There are 58 days from 02/02/25 – 03/31/25. During that time period, care notes mentioned taking the hearing aids to charge a total of 8 times. There was no explanation as to why the hearing aids were not taken and charged on the other 50 days. There also was no documentation stating when, or if, hearing aids were returned to R1 in the morning. Two of the logs above mention that R1 lost or did not have their hearing aids on 03/21/25 and 03/31/25.
In separate interviews with the Directors of Maintenance and Memory Care, both stated that hearing aids have been found in the laundry on more than one occasion. The Director of Maintenance also stated that the hearing aids are usually brought to him after they have been washed and before they have been transferred into the large capacity dryers in the Assisted Living Building. The Memory Care Director stated that the first place they look for missing hearing aids, is the laundry room.
The Director of Memory Care also stated in their interview that the system they have in place now, where Medication Technicians or Care Partners take the hearing aids to recharge them at night and return them in the morning, must have come about after this complaint was filed and they realized they needed to have a specific procedure in place. |