An allegation was made that staff stole from resident in care. The investigation included interviews with both residents and facility staff. Based on these interviews, 7 out of 7 residents interviewed reported no concerns regarding staff stealing from residents. Additionally, five of the facility staff members interviewed denied the allegation. Through the investigation, it was learned that resident 2 (R2) had $200 and gave $100 to staff 1 (S1) to purchase groceries on R2’s behalf. S1 then reported and gave $100 to Assistant Administrator Lezel, who then returned the money to R2’s wallet and informed R2. When interviewed, R2 confirmed that $100 was given to a staff member and that the money was returned. However, R2 also stated uncertainty about what happened to the money; therefore, it is unclear what had happened to R2’s $100. After reviewing all interviews there is insufficient evidence to determine whether the alleged allegation did or did not occur. Therefore, the allegation is unsubstantiated.

An allegation was made that residents sustain unexplained injuries while in care. The investigation included observations, a review of records, and interviews with facility staff and residents. During visits to the facility on October 7, 2024, and November 7, 2024, LPA Lee did not observe bruises on Resident 1 (R1) or other residents. However, LPA Lee did observe old scabs on R1’s arm. Based on interviews staff stated that R1’s scabs are a result of R1’s use of blood thinner medication and bumping into objects. Records confirmed that R1 is on blood thinner medication. LPA Lee interviewed 7 out of 7 residents, all of whom denied any abuse by facility staff. R1 also stated that R1 tends to bump into things, which is how R1 sustained bruises and scabs. Furthermore, R1 indicated that R1 has no concerns regarding care. Additionally, LPA Lee interviewed another individual from an outside agency, who reported not observing any residents having bruises and injuries. Based on the interviews, observations, and information gathered, there is no preponderance of evidence to support the claim. Therefore, the allegation is unsubstantiated.

An allegation was made that the facility freezer is in disrepair. The investigation included observations and interviews with facility staff. On October 7, 2024, and November 7, 2024, LPA Lee observed the freezer’s temperature to be -23°C and noted that it appeared to be in good repair. Additionally, the produce in the freezer was properly frozen with no signs of freezer burn or frostbite. Five facility staff members interviewed denied the allegation that the freezer is in disrepair. Based on the observations and interviews conducted, there is no preponderance of evidence to support the claim. Therefore, the allegation is unsubstantiated.

An allegation was made that the licensee is not addressing a bed bug infestation at the facility. The investigation included observations, a review of records, and interviews with residents and facility staff. On October 7, 2024, and November 7, 2024, LPA Lee toured the facility, including resident bedrooms and mattresses, and did not observe any bed bugs. A review of the facility’s records confirmed that the facility has maintained an active contract with All-in-One Pest Control Inc. since October 10, 2022, with no gaps in service. Additionally, the facility is receiving treatment services twice a month. The All-in-One Pest Control treatment logs indicate that the facility has received services in both the interior and exterior of the building, including resident bedrooms.

Continued LIC 9099-C