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13 | On 5/15/24, Licensing Program Analyst (LPA) Tung Truong arrived unannounced to conduct a complaint visit regarding the allegations above. LPA met with Administrator Salote Lewis and explained the purpose of the visit.
Based on observations and interviews conducted, LPA discovered urine odor throughout this facility especially in the resident bedrooms. The administrator acknowledged that there is urine odor in the facility and corroborated that staff will need to clean the bedrooms more frequenlty.
As a result of this investigation, LPA finds this allegation to be Substantiated. A finding that the complaint is substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. Deficiency cited on the LIC 9099-D, per Title 22 Regulations.
Exit interview was conducted, a copy of the report, LIC 9099-D and appeal rights were provided.
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