342701323-8-5-2026-27-AS-SRIN-DWY2U6-20260814174150

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 342701323
Report Date: 08/05/2026
Date Signed: 08/05/2026 12:57:00 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/16/2026 and conducted by Evaluator Reza Jamaly

COMPLAINT CONTROL NUMBER: 27-AS-20260716163836

FACILITY NAME:	HELPING HANDS CARE HOME		FACILITY NUMBER:	342701323
ADMINISTRATOR:	OKORO, SYLVESTER O.		FACILITY TYPE:	740
ADDRESS:	8685 ELK WAY		TELEPHONE:	(614) 747-3443
CITY:	ELK GROVE	STATE: CA	ZIP CODE:	95624
CAPACITY:	6	CENSUS: 5	DATE:	08/05/2026
		UNANNOUNCED	TIME BEGAN:	09:45 AM
MET WITH:	Alecia Allen Direct Caregiver		TIME COMPLETED:	01:00 PM

ALLEGATION(S):

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Staff do not safeguard resident’s belongings.

INVESTIGATION FINDINGS:

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On 8/5/2026 at 9:45 AM Licensing Program Analyst (LPA) Reza Jamaly arrived unannouced at the facility to deliver the compliant investigation findings for allegation noted above. LPA met staff on duty Alecia Allen and explained the purpose of the visit. Later on LPA talked to Administrator Sylvester Okoro on the phone and shared the investigation findings.
To investigation the allegation, LPA Jamaly conducted interviews with Reporting Party (RP), Resident 1 (R1), Resident 2 (R2) and facility Administrator (AD) Sylvester Okoro, made observation of the facility and reviewed records.
During the interview, RP stated that two and half years ago (RP states conflicting information, sometimes says it was two years ago, when LPA said you were not here two years ago, PR stated that it was 12 months ago), I was in a drug induced sleep and in coma, R1 thought I was dead. R1 took my wallet out of my pocket and stole $6443 in 100 dollar bills and R2 my roommate got $3700 of the money from R1 and R1 told R2 not to say anything with anyone.

Continues on LIC 9099C on page 2

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Stephen Richardson
LICENSING EVALUATOR NAME: Reza Jamaly
LICENSING EVALUATOR SIGNATURE:	DATE: 08/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 27-AS-20260716163836

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: HELPING HANDS CARE HOME	FACILITY NUMBER: 342701323
	VISIT DATE: 08/05/2026

NARRATIVE

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R2 returned the stolen money to R1 and stated that R2 did not want to do anything with it.
Per RP, R1 confronted with this and thought RP was dead and later commented that RP isn't supposed to have any money because RP is on a conservatorship. RP also stated that I shared the issue with Staff 1 (S1).
LPA Jamaly made a phone to S1 on 8/5/2026 and asked if RP shared any concerns regarding money in the past, S1 denied the claim and stated that RP didn't have cash to be stolen and no one was complaining about money when I was there. LPA asked if any other resident shared complaint about stealing money? S1 stated no.
S1 added that RP was on a conservatorship and RP was asking us in the past to call RP's conservator, we tried multiple times but conservator was not reached. LPA asked reason for the attempted call, S1 stated I don't know, RP was asking us to call RP's conservator and RP wanted to talk to conservator.
RP also stated that R1 stole my bank statement. LPA asked how RP knew R1 stole your money while you were on coma, RP stated when I got out of coma, I saw my money was stolen and its not in my wallet.

LPA Jamaly interviewed R1 asked about the allegation, R1 stated that what? $ 6443 from RP?, RP never had such amount of money, RP wants to get attention, RP is dealing with court, and has many problems, RP is smoking too much cigarettes, going in and out of room to the yard all day long smoking and sometimes laughing at himself.
That claim is absolutely not true, I am here since Feb 2025 and I know RP very well, I caught him stealing my cigarette and my $100 four months ago. LPA asked how RP stole your money and cigarette, R1 stated that I was sleep, RP come into my room got my wallet and stole my money and cigarette, I woke up and got my money and cigarette back. LPA asked if R1 shared the issue with staff, R1 stated yes, I shared with the S1 who was working here, but S1 is no longer here, I don't know if S1 shared with administrator or not.

R1 also stated that I never been in RP's room more then two times in all times since I am here, RP's room stinks, RP and R2 are thieves, I did a lot to RP, gave cigarette to RP, ordered Uber, bought food and gifts in Christmas, now RP is claiming that I stole RP's money.
R1 added that R2 has mental issue and never knows what is going on.

SUPERVISORS NAME: Stephen Richardson
LICENSING EVALUATOR NAME: Reza Jamaly
LICENSING EVALUATOR SIGNATURE:	DATE: 08/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2026

LIC9099 (FAS) - (06/04)

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Control Number 27-AS-20260716163836

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: HELPING HANDS CARE HOME	FACILITY NUMBER: 342701323
	VISIT DATE: 08/05/2026

NARRATIVE

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While asking questions, R1 was showing frustration and stated that i need to get out of this house, I need to talk to administrator.
During the interview, R1 was talking about unrelated topic, R1 stated that this is my house, I paid cash, I got the paperwork. These people are here for short period of time. In another instances, R1 stated that I am a veteran, captain in Us navy. I am retired now.

LAP Jamaly interviewed with Resident 2 (R2) on 7/22/2016. R2 is RP's roommate, LPA asked about the allegation, R2 stated I am not aware of anything, I don't do financing, I am living here since a year ago.
LPA asked who is responsible for managing your financial, R2 stated that I am responsible for myself. I don't know what is going on. LPA asked if R2 know roommate and the name? R2 stated I don't know the name of my roommate but I know someone is here.

LPA asked that RP claims that you got money $3700 from R1 which belongs to RP and you returned that money back to R1, is that true? R2 stated that who is RP? i don't know RP, I have difficulty remembering things and I never got money from anyone.
During the interview with R2, R2 was forgetting previous questions and names.
On 7/22/2026 LPA Jamaly interviewed with administrator (AD) Sylvester Okoro.
LAP asked about the RP's claim in term of stealing RP's money by R1. AD stated that a while ago RP came to me and said my money is stolen, then later on RP told me never mind I might misplaced it or lost it, after that no body made any complaint about losing money.

AD also stated that RP did not had any money when admitted to the facility, the way RP pays to the facility is that RP receives checks from Nevada County from social security, I take RP to the bank to cash the checks then pays to the facility, RP does not hold cash.
AD added that we are not handling resident's cash just keeping RP's valuables such as IDs.
When asked about R1, AD stated that R1 is not that kind of person. R1 formulate story and scenarios, if you be here for a while, you will notice such behaviors. Previously, R1 was telling that R1 has been in coma for 200 yeas, or another case, R1 was claiming that R1 is the owner of Uber company. Regarding R1 finance, AD stated that CPF sends around $500 to R1 debate card and R1 is using it for shopping, R1 is not holding cash.

SUPERVISORS NAME: Stephen Richardson
LICENSING EVALUATOR NAME: Reza Jamaly
LICENSING EVALUATOR SIGNATURE:	DATE: 08/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2026

LIC9099 (FAS) - (06/04)

Page: 3 of 4

Control Number 27-AS-20260716163836

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: HELPING HANDS CARE HOME	FACILITY NUMBER: 342701323
	VISIT DATE: 08/05/2026

NARRATIVE

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LPA asked about R2 and if RP's claim regarding R2 being witnessed stealing RP's money by R1, AD stated that R2 doesn't know about finance and R2 is in his own world, R2 also doesn't hold cash, CPF send around $500 to R2's debit card, I drive R2 to store to buy what R2 needs.
AD added that RP and R1 has dementia but their physician didn't diagnosed them with dementia, which should.

LPA Jamaly reviewed records for RP, per LIC 601, Nevada County Public Guardian is listed as placement agency. LPA attempted to contact to two Responsible Parties listed on LIC 601 but they were not reached.
Per LIC 602 RP is not able to manage own cash resources, can manage small sums.
LPA reviewed facility Theft and Loss Policy dated 10/3/2024 signed by RP, it reads" We suggest that valuables not to be brought to the facility such as .. jewelry, cash and ... facility can not be responsible for valuables.

Based on LPA observations, interviews conducted, and records reviewed, the preponderance of , the preponderance of evidence standard is not met, and this allegation is UNSUBSTANTIATED. A finding of unsubstantiated means the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted with Administrator, and a copy of this report was provided.

SUPERVISORS NAME: Stephen Richardson
LICENSING EVALUATOR NAME: Reza Jamaly
LICENSING EVALUATOR SIGNATURE:	DATE: 08/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2026

LIC9099 (FAS) - (06/04)

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