342701325-1-9-2026-27-AS-SRIN-DR6Q5P-20260210105215

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 342701325
Report Date: 01/09/2026
Date Signed: 01/09/2026 10:04:51 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/07/2025 and conducted by Evaluator Sommer Hayes

PUBLIC

COMPLAINT CONTROL NUMBER: 27-AS-20250707094620

FACILITY NAME:	CHERISHED CARE HOME LLC		FACILITY NUMBER:	342701325
ADMINISTRATOR:	OMATSEYE, TOGHARANROSE ADA		FACILITY TYPE:	735
ADDRESS:	9268 CHAROLAIS WAY		TELEPHONE:	(916) 868-2112
CITY:	ELK GROVE	STATE: CA	ZIP CODE:	95624
CAPACITY:	4	CENSUS: 0	DATE:	01/09/2026
		UNANNOUNCED	TIME BEGAN:	08:15 AM
MET WITH:	Chinenye Obiaga, Co-Licensee		TIME COMPLETED:	10:15 AM

ALLEGATION(S):

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Staff are not meeting a client's hygiene needs

INVESTIGATION FINDINGS:

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On 01/09/2026, Licensing Program Analyst (LPA) Sommer Hayes and Licensing Program Manager (LPM) Stephen RIchardson arrived at this facility unannounced to conduct a complaint visit regarding the allegation noted above. LPA and LPM met with Chinenye Obiaga, Co-Licensee and stated the purpose of this visit.

This investigation included Interviews, records review and observation.
Staff Interviews
Seven (7) staff members (S1, S2, S3, S4, S6, S7, S8) were interviewed (including the Licensee/Administrator and Co-Licensee regarding resident hygiene and care practices.
Staff reported that residents are well cared for and that staff assist residents with activities of daily living (ADLs), including bathing, grooming, toileting, and brushing teeth. Staff reported the use of hygiene kits for each resident and the use of daily notes to document resident care and staff accountability.
Continued on 9099C

Unsubstantiated

Estimated Days of Completion: 90

SUPERVISORS NAME: Stephen Richardson
LICENSING EVALUATOR NAME: Sommer Hayes
LICENSING EVALUATOR SIGNATURE:	DATE: 01/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/09/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 27-AS-20250707094620

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: CHERISHED CARE HOME LLC	FACILITY NUMBER: 342701325
	VISIT DATE: 01/09/2026

NARRATIVE

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Several staff members specifically addressed the concern regarding the dark coloration on the bottom of R3’s feet and stated that this was not due to poor hygiene, but rather due to dye transfer from socks or from the inner soles of shoes when R3 did not wear socks.

Staff reported that R3’s clothing was clean and presentable, that R3 chooses his own clothing with assistance as needed, and that R3 is supported with his daily routine and attendance at their day program.
The Licensee/Administrator stated that there were no concerns regarding resident hygiene and that staff work closely together to ensure residents receive appropriate personal care and assistance.

Records Review

Daily Notes for R3 for June and July 2025 were reviewed. The records consistently documented staff assistance with ADLs, including bathing, grooming, toileting, eating, and oral hygiene. Records also documented R3’s trips to the barber shop.

Daily Notes identified R3’s level of independence and when physical prompting or assistance was required, demonstrating ongoing monitoring and documentation of hygiene and personal care needs.

LPA Observations
LPA Hayes observed individualized nail hygiene kits labeled for each resident, stored within a larger hygiene supply kit. The LPA observed four (4) photographs of R3 appearing clean and groomed during outings and at the facility, including a photograph of R3 at a park in which R3 appeared clean and well groomed.

The Responsible Party for R3 reported having concerns that R3 returned home with poor hygiene, including black soles of the feet, body odor, dirty hair, and long fingernails and toenails. The Responsible Party stated they believed that R3’s hygiene needs were not being met.

Per Day Program staff (DP1), R1 was consistently observed to be well dressed and well groomed. No concerns related to hygiene were observed. R1 appeared clean and appropriately maintained.

7 of 7 independent staff interviews consistently reporting that hygiene care is provided. Staff explanation that black discoloration was due to dye transfer from socks or shoe soles, not dirt.

Continued on 9099C

SUPERVISORS NAME: Stephen Richardson
LICENSING EVALUATOR NAME: Sommer Hayes
LICENSING EVALUATOR SIGNATURE:	DATE: 01/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/27/2025

LIC9099 (FAS) - (06/04)

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Control Number 27-AS-20250707094620

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: CHERISHED CARE HOME LLC	FACILITY NUMBER: 342701325
	VISIT DATE: 01/09/2026

NARRATIVE

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Daily Notes documented consistent hygiene-related ADLs and grooming. . No documentation or direct observation of neglected hygiene during the investigation period was discovered. Multiple sources (records, interviews, observations) consistently indicate hygiene needs were addressed.

Based on the interviews, records review and observation there is no corroboration of this allegation, and the information obtained does not support a finding. The preponderance of evidence standard is not met for this allegation. Therefore, the above allegation is found to be UNSUBSTANTIATED.

SUPERVISORS NAME: Stephen Richardson
LICENSING EVALUATOR NAME: Sommer Hayes
LICENSING EVALUATOR SIGNATURE:	DATE: 01/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/09/2026

LIC9099 (FAS) - (06/04)

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