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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 342701690
Report Date: 07/27/2026
Date Signed: 07/27/2026 03:46:08 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/11/2026 and conducted by Evaluator Pang Lee
PUBLIC
COMPLAINT CONTROL NUMBER: 27-AS-20260211113537
FACILITY NAME:GOLDEN RESIDENCE SENIOR CARE IIFACILITY NUMBER:
342701690
ADMINISTRATOR:KALOULASULASU, TEVITAFACILITY TYPE:
740
ADDRESS:5105 VILLAGE WOOD DRTELEPHONE:
(916) 840-5298
CITY:SACRAMENTOSTATE: CAZIP CODE:
95823
CAPACITY:6CENSUS: 6DATE:
07/27/2026
UNANNOUNCEDTIME BEGAN:
02:41 PM
MET WITH:Tevita KaloulasulasuTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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The facility allowed excluded individuals to work in the facility.
Staff are forging resident documents.
The Administrator is not present at the facility for a sufficient amount of time.
INVESTIGATION FINDINGS:
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On 07/027/2026, Licensing Program Analyst (LPA) Pang Lee conducted an unannounced visit to the facility. Upon arrival, the LPA Lee met with Administrator Tevita Kaloulasulasu and explained the purpose of the visit. The purpose of the visit was to deliver the findings related to the allegations above. At the time of the visit, the facility census was six.

It was alleged that the facility allowed excluded individuals to work at the facility. The investigation consisted of interviews with facility staff and residents, as well as a review of facility records and observations. On 02/17/2026, LPA Lee conducted a facility visit and interviewed staff 1 (S1), who stated they had not seen excluded individuals E1 or E2 at the facility since the change of ownership in July 2025. Administrator Kaloulasulasu also denied the allegation, stating that the excluded individuals have not been at the facility since he assumed ownership and that they would not be permitted on the premises.

CONTINUED LIC 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Arielle Pascua
LICENSING EVALUATOR NAME: Pang Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 07/27/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/27/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 27-AS-20260211113537
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: GOLDEN RESIDENCE SENIOR CARE II
FACILITY NUMBER: 342701690
VISIT DATE: 07/27/2026
NARRATIVE
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Four of the four residents interviewed stated they had not observed the excluded individuals at the facility. Two additional residents declined to be interviewed. LPA Lee reviewed the facility's LIC 500, Personnel Report, and the Guardian background check system and found that neither excluded individual was listed as facility personnel. Additionally, since the change of ownership on 07/07/2025, the Department has conducted six visits to the facility, during which LPA Lee did not observe either excluded individual on-site. Based on interviews, record reviews, and observations, there is insufficient evidence to support the allegation that the facility allowed excluded individuals to work at the facility. Therefore, the allegation is unsubstantiated.

It was alleged that staff were forging resident documents. The investigation included interviews with facility staff and residents, as well as a review of facility records. During interviews, S1 and Administrator Kaloulasulasu denied the allegation, stating that the residents' LIC 602 Physician's Reports were obtained during the change of ownership and that no documents had been altered or falsified. Four of the four residents interviewed stated that facility staff transport them to medical appointments or the hospital when needed. During a facility visit on 02/17/2026, LPA Lee collected residents LIC 602 Physician's Reports for six residents. A review of the records showed that all six reports were complete and contained physician signatures. On 03/18/2026, LPA Lee contacted the licensed medical professionals who completed the six residents' LIC 602 Physician's Reports; however, they were unable to verify whether the documents had been forged or falsified. LPA Lee also attempted to verify the authenticity of the physician signatures but was unable to confirm. Based on interviews and the records reviewed, there is insufficient evidence to support the allegation that the facility forged resident documents. Therefore, the allegation is unsubstantiated.

It was alleged that the facility Administrator is not present at the facility for a sufficient amount of time. The investigation consisted of interviews with facility staff and residents, as well as a review of facility records and observations. S1 denied the allegation, stating that Administrator Kaloulasulasu oversees two facilities and divides his time between them. S1 reported that when the Administrator is not on-site, he remains available by phone and that S1 has no concern regarding the Administrator's availability. S1 further stated that Administrator Kaloulasulasu is present at the facility approximately two to three times per week.

CONTINUED LIC 9099-C
SUPERVISORS NAME: Arielle Pascua
LICENSING EVALUATOR NAME: Pang Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 07/27/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/27/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 27-AS-20260211113537
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH ASC, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: GOLDEN RESIDENCE SENIOR CARE II
FACILITY NUMBER: 342701690
VISIT DATE: 07/27/2026
NARRATIVE
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Four of the four residents interviewed were able to identify Administrator Kaloulasulasu and S1 by name, indicating they were familiar with both staff members. The residents also stated that the Administrator is present at the facility approximately two to four times per week. Two additional residents declined to be interviewed. A review of the facility's LIC 500, Personnel Report, showed that Administrator Kaloulasulasu is scheduled to work at the facility on Wednesdays, Fridays, and Saturdays from 7:00 a.m. to 7:00 p.m. Additionally, since the change of ownership on 07/07/2025, the Department has conducted six facility visits (08/28/2025, 10/14/2025, 03/10/2026, 01/08/2026, 02/17/2026 and 07/08/2026). The Administrator was present during three of those visits (10/14/2025, 01/08/2028 and 07/08/2026). The remaining three visits when the Administrator was not present occurred on Tuesday and Thursday, which are not days he is scheduled to work at the facility according to the LIC 500 Personnel Report. Based on interviews, record review, and observations, there is insufficient evidence to support the allegation that the facility Administrator is not present at the facility for a sufficient amount of time. Therefore, the allegation is unsubstantiated.

The investigation revealed the preponderance of evidence standards have not been met; therefore, the above allegations are found to be UNSUBSTANTIATED. A finding that the complaint allegations are UNSUBSTANTIATED means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violation(s)occurred. An exit interview was conducted with Administrator Kaloulasulasuand a copy of this report was provided to the facility.
SUPERVISORS NAME: Arielle Pascua
LICENSING EVALUATOR NAME: Pang Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 07/27/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/27/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3