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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343602983
Report Date: 10/08/2024
Date Signed: 10/08/2024 03:37:38 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/12/2024 and conducted by Evaluator Erwina Pascual-Golamco
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20240812091238
FACILITY NAME:KINDERCARE LEARNING CENTER - VEHICLE (PS)FACILITY NUMBER:
343602983
ADMINISTRATOR:CARRIE ROBINSONFACILITY TYPE:
850
ADDRESS:2329 VEHICLE DRIVETELEPHONE:
(916) 635-5700
CITY:RANCHO CORDOVASTATE: CAZIP CODE:
95670
CAPACITY:92CENSUS: 40DATE:
10/08/2024
UNANNOUNCEDTIME BEGAN:
12:45 PM
MET WITH:Carrie RobinsonTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Classroom operating out of ratio.
INVESTIGATION FINDINGS:
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Licensing Program Analyst Erwina Pascual-Golamco (LPA) met with Director Carrie Robinson to deliver findings of the above allegation. The purpose of today's inspection was explained.

Throughout the course of the investigation, LPA toured the facility, observed staff provide care to children, and conducted interviews. It was determined by LPA interviews that the facility is operating out of ratio in more than one occasion. Interviews revealed that there has been occasion in the past when some classrooms were operating out of ratio when the facility was short staffed. Staff interviews revealed that they accept a child placing them out of ratio in the preschool classroom, and then call for assistance. Staff stated that help will come in, but staff will be out of ratio for approximately 5 minutes. LPA interviews and witness statements corroborated the allegation that classroom is operating out of ratio. The preponderance of evidence standard has been met, and the allegation is SUBSTANTIATED.
continued on LIC9099-C...

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Erwina Pascual-Golamco
LICENSING EVALUATOR SIGNATURE:

DATE: 10/08/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/08/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 03-CC-20240812091238
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: KINDERCARE LEARNING CENTER - VEHICLE (PS)
FACILITY NUMBER: 343602983
VISIT DATE: 10/08/2024
NARRATIVE
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A deficiency was cited during today's inspection. This report was reviewed with Director, and an exit interview was conducted. Appeal Rights and A Notice of Site Visit (NOS) was provided to Director, who will post it for a period of 30 days for parental review.
SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Erwina Pascual-Golamco
LICENSING EVALUATOR SIGNATURE:

DATE: 10/08/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/08/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/12/2024 and conducted by Evaluator Erwina Pascual-Golamco
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20240812091238

FACILITY NAME:KINDERCARE LEARNING CENTER - VEHICLE (PS)FACILITY NUMBER:
343602983
ADMINISTRATOR:CARRIE ROBINSONFACILITY TYPE:
850
ADDRESS:2329 VEHICLE DRIVETELEPHONE:
(916) 635-5700
CITY:RANCHO CORDOVASTATE: CAZIP CODE:
95670
CAPACITY:92CENSUS: 40DATE:
10/08/2024
UNANNOUNCEDTIME BEGAN:
12:45 PM
MET WITH:Carrie RobinsonTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff does not to provide a clean and sanitary environment for daycare children.
Staff did not follow safe food practices.
INVESTIGATION FINDINGS:
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Licensing Program Analyst Erwina Pascual-Golamco (LPA) met with Director Carrie Robinson to deliver findings of the above allegations. The purpose of today's inspection was explained.

Throughout the course of the investigation, LPA toured the facility, observed staff provide care to children, and conducted interviews. Staff and parent/guardian Interviews revealed that staff have cleaning solutions in the classrooms to wipe down surfaces and equipment in between activities, mop and sweep the floors in their classrooms, and staff clean and disinfect bathrooms at nap time. Staff interviews revealed that the facility follow safe food practices such as cleaning and sanitizing the tables, wash hands before and after food handling, wear gloves, and roll out their carts when food service is done. Detailed information regarding their nutrition program and health and safety procedures are in their KinderCare Family Handbook on pages 14 and 19.
continued on LIC9099-C...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Erwina Pascual-Golamco
LICENSING EVALUATOR SIGNATURE:

DATE: 10/08/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/08/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 03-CC-20240812091238
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: KINDERCARE LEARNING CENTER - VEHICLE (PS)
FACILITY NUMBER: 343602983
VISIT DATE: 10/08/2024
NARRATIVE
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LPA Interviews and observation failed to corroborate the allegation that staff does not provide a clean and sanitary environment for daycare children, and staff did not follow safe food practices. Although the alleged violations may have happened or are valid, the preponderance of evidence standard has not been met to fully prove or disprove that it did or did not occur, therefore, it is UNSUBSTANTIATED.
SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Erwina Pascual-Golamco
LICENSING EVALUATOR SIGNATURE:

DATE: 10/08/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/08/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 03-CC-20240812091238
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: KINDERCARE LEARNING CENTER - VEHICLE (PS)
FACILITY NUMBER: 343602983
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/08/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/22/2024
Section Cited
CCR
101216.3(a)
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101216.3 Teacher-Child Ratio
(a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance, except as specified in (b) and (c) below...
This requirement was not met as evidenced by:
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Director stated they will continuously revise staff schedule and comply with staff to child ratio. Director stated she will email LPA by 5PM on POC due date that staff schedules and ratio are working and in compliance.
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It was determined by LPA interviews that the facility is operating out of ratio in more than one occasion. Interviews revealed that there has been occasion in the past when some other classrooms were operating out of ratio when the facility was short staffed. Staff interviews revealed that they accept a child in preschool, placing them out of ratio, and then call for assistance. Staff stated that help will come in, but staff will be out of ratio for about 5 minutes.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Erwina Pascual-Golamco
LICENSING EVALUATOR SIGNATURE:

DATE: 10/08/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/08/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5