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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343602983
Report Date: 07/10/2025
Date Signed: 07/10/2025 11:41:31 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/09/2025 and conducted by Evaluator Jennifer Velasco
COMPLAINT CONTROL NUMBER: 03-CC-20250509170055
FACILITY NAME:KINDERCARE LEARNING CENTER - VEHICLE (PS)FACILITY NUMBER:
343602983
ADMINISTRATOR:CARRIE ROBINSONFACILITY TYPE:
850
ADDRESS:2329 VEHICLE DRIVETELEPHONE:
(916) 635-5700
CITY:RANCHO CORDOVASTATE: CAZIP CODE:
95670
CAPACITY:92CENSUS: 44DATE:
07/10/2025
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Carrie RobinsonTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Staff used an inappropriate form of punishment with day care child in care
Staff handle day care child in a rough manner
Staff pinch day care child in care
Staff caused injury to day care child while in care
Facility is dirty
Facility is odiferous
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jennifer Velasco met with Facility Representative, Director Carrie Robinson (Director), to conduct an unannounced complaint investigation inspection pertaining to the above allegations. The purpose of today's inspection was explained. During the investigation, LPA conducted interviews, observed care, and requested relevant documents. Witness statements, LPA observations, andr document reviews failed to corroborate the allegations.

It was alleged staff used an inappropraite form of punishment with a child, namely, taking away the child's shoes. Multiple witnesses stated the child took off their own shoes and refused to wear them until they were picked up.

It was alleged staff handled a child in a rough manner. Multiple witneses stated staff did not handle a child roughly but used redirection and verbal instruciton to manage behavior.

Continued on LIC 9099C.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jeevun Birk-Miller
LICENSING EVALUATOR NAME: Jennifer Velasco
LICENSING EVALUATOR SIGNATURE:

DATE: 07/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/10/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 03-CC-20250509170055
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: KINDERCARE LEARNING CENTER - VEHICLE (PS)
FACILITY NUMBER: 343602983
VISIT DATE: 07/10/2025
NARRATIVE
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It was alleged staff pinched a child. Multiple witnesses stated some children did pinch teachers and each other, but staff did not pinch children and did create and implement a plan to prevent children pinching each other and teachers.

It was alleged staff caused injury to s child, specifically, that a teacher pushed a child's forehead and caused a bump on it. Multiple witnesses stated teachers do not use physical punishment or cause injury to children.

It was alleged the facility is dirty. Multiple witnesses stated that, though there can be messy moments during meals or art projects, the facility is kept as clean and tidy as possible throughout the day.

It was alleged the facility smells bad. Multiple witnesses stated there can be times when a staff is changing a diaper that there is odor from the dirty diaper, but that the dirty diapers are immediately bagged and placed in closed trash cans, and that the trash cans are emptied frequently throughout the day.

Although the allegations may have happened, there is not a preponderance of evidence to prove the allegations; therefore, the allegations are unsubstantiated. Exit interview was conducted and report was reviewed with Facility Representative, Carrie Robinson. Appeal rights were provided. Notice of site visit was given and must remain posted for 30 days.
SUPERVISORS NAME: Jeevun Birk-Miller
LICENSING EVALUATOR NAME: Jennifer Velasco
LICENSING EVALUATOR SIGNATURE:

DATE: 07/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/10/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2