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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343602983
Report Date: 03/29/2023
Date Signed: 03/29/2023 04:37:33 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVER CITY (SACTO)CC, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/09/2023 and conducted by Evaluator Arianna Manabat
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20230209103701
FACILITY NAME:KINDERCARE LEARNING CENTER - VEHICLE (PRESCHOOL)FACILITY NUMBER:
343602983
ADMINISTRATOR:CARRIE ROBINSONFACILITY TYPE:
850
ADDRESS:2329 VEHICLE DRIVETELEPHONE:
(916) 635-5700
CITY:RANCHO CORDOVASTATE: CAZIP CODE:
95670
CAPACITY:92CENSUS: 48DATE:
03/29/2023
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Carrie RobinsonTIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Staff did not prevent a daycare child from being bitten by other daycare children
INVESTIGATION FINDINGS:
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On March 29th, 2023 Licensing Program Analyst (LPA) Arianna Manabat met with Director Carrie Robinson at approximately 11:30am to close a complaint. Upon arrival, LPA observed 48 preschool students in care with 5 staff.

It was alleged that staff did not prevent a daycare child from being bitten by other daycare children. During the investigation, LPA inspected the facility, interviewed the Director, staff, parents, and obtained relavant documentation. Based on observations and interviews with staff members and parents, the above allegation was found to be SUBSTANTIATED. Through interviews with staff members, it was stated that staff members have found bite marks on children after the incident occurred. Staff members stated that they are aware that the bite marks are a result of actions from other children as they have observed the biting incidents themselves, observed children crying immediately after the incident, and/or the children have verbally indicated they were bit. CONTINUED ON LIC 9099-C....
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Amanda BlesiTELEPHONE: (916) 208-3427
LICENSING EVALUATOR NAME: Arianna ManabatTELEPHONE: (279) 200-2886
LICENSING EVALUATOR SIGNATURE:

DATE: 03/29/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/29/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 03-CC-20230209103701
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVER CITY (SACTO)CC, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
FACILITY NAME: KINDERCARE LEARNING CENTER - VEHICLE (PRESCHOOL)
FACILITY NUMBER: 343602983
VISIT DATE: 03/29/2023
NARRATIVE
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Continued from LIC9099...

During interviews, it was stated by staff members that they cannot fully provide adequate supervision to children in care as they are responsible for changing multiple diapers alone in a classroom without an additional teacher. Staff stated that, during this time, they are focused on abiding by diaper changing procedures, ensuring the personal rights and safety of the children on the changing table. Staff stated that, during diaper changing time, they cannot visually supervise other children who are engaging in daily activities. Staff have also stated that, during the times when they are alone outside and within ratio, that they are unable to provide one on one support to the children who are biting, as they have to ensure that all children are staying safe when they are utilizing outdoor play equipment.

During today's visit, LPA Manabat observed multiple children, in a preschool classroom, who were occupying the restroom stalls during nap time without visual supervision from a teacher. LPA observed that, where the teacher was positioned, the teacher was not able to visually supervise the children. During interviews, it was stated that, reversely, when teachers are changing a child in one of these stalls, that they are unable to see the rest of the children in the classroom. Based on observations and interviews with staff members, parents, and the allegation for lack of supervision was found to be SUBSTANTIATED which poses an immediate threat to children in care. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099-D. See the attached LIC9099-D for Title 22 Deficiencies.

The Director was informed that this report dated 03/29/2023 documents one Type A citation which shall be posted for 30 consecutive days. The Director shall also provide a copy of this licensing report to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification. Director has been provided with appeal rights.

Exit interview conducted with Director, report was reviewed, and appeal rights were provided. Director received a Notice of Site which must remain posted for 30 days.
SUPERVISOR'S NAME: Amanda BlesiTELEPHONE: (916) 208-3427
LICENSING EVALUATOR NAME: Arianna ManabatTELEPHONE: (279) 200-2886
LICENSING EVALUATOR SIGNATURE:

DATE: 03/29/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/29/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVER CITY (SACTO)CC, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/09/2023 and conducted by Evaluator Arianna Manabat
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20230209103701

FACILITY NAME:KINDERCARE LEARNING CENTER - VEHICLE (PRESCHOOL)FACILITY NUMBER:
343602983
ADMINISTRATOR:CARRIE ROBINSONFACILITY TYPE:
850
ADDRESS:2329 VEHICLE DRIVETELEPHONE:
(916) 635-5700
CITY:RANCHO CORDOVASTATE: CAZIP CODE:
95670
CAPACITY:92CENSUS: 48DATE:
03/29/2023
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Carrie RobinsonTIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Staff did not notify authorized representative of unusual incidents
Staff do not change daycare child's diaper as needed resulting in skin irritation
INVESTIGATION FINDINGS:
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On March 29th, 2023, Licensing Program Analyst (LPA) Arianna Manabat met with Director Carrie Robinson at approximately 11:30AM to deliver complaint findings for the allegations mentioned above. During the investigation, LPA observed 48 children in care being supervised by 5 staff.

It was alleged that staff did not notify authorized representative of unusual incidents and that staff do not change daycare child's diaper as needed, resulting in skin irritations. Through interviews with staff, the Director, and record review of children's files, LPA found that the facility has kept a record of incident reports submitted to the parents. LPA observed that the facility uses an incident report with a carbon copy that is kept by the facility and that these reports have been signed by authorized representatives. Through interviews with staff members, it is stated that staff report bite marks to parents at the time of pick-up.

..... Continued on 9099-C......
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Amanda BlesiTELEPHONE: (916) 208-3427
LICENSING EVALUATOR NAME: Arianna ManabatTELEPHONE: (279) 200-2886
LICENSING EVALUATOR SIGNATURE:

DATE: 03/29/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/29/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 03-CC-20230209103701
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVER CITY (SACTO)CC, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
FACILITY NAME: KINDERCARE LEARNING CENTER - VEHICLE (PRESCHOOL)
FACILITY NUMBER: 343602983
VISIT DATE: 03/29/2023
NARRATIVE
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Continued from 9099............
Director stated that, if parents request, the facility will notify them immediately through a phone call. During the investigation, LPA observed staff members changing children's diapers and checking for needed changes. LPA observed that the staff members will utilize a white board with the diapering information to keep track of the children's diapers. LPA observed that the facility does has an app on their iPads that can be used to track diaper changes but that diaper changes are not always recorded on this app.

Upon record review and observation, LPA Manabat has found that diaper changes are including the children's diaper cream if rashes are present on the child. Based on the information obtained, LPA was not able to determine that staff did not notify authorized representative of unusual incidents and that staff do not change day care child's diaper as needed resulting in skin irritation, therefore, the allegation is determined to be UNSUBSTANTIATED, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove it. An exit interview was conducted.

Notice of site visit and appeal rights were also addressed. The Notice of site visit shall remain posted for 30 days for guardian/parental review.
SUPERVISOR'S NAME: Amanda BlesiTELEPHONE: (916) 208-3427
LICENSING EVALUATOR NAME: Arianna ManabatTELEPHONE: (279) 200-2886
LICENSING EVALUATOR SIGNATURE:

DATE: 03/29/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/29/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 03-CC-20230209103701
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVER CITY (SACTO)CC, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833

FACILITY NAME: KINDERCARE LEARNING CENTER - VEHICLE (PRESCHOOL)
FACILITY NUMBER: 343602983
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/29/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
03/30/2023
Section Cited
CCR
101229(a)(1)
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The licensee shall provide care and supervision as necessary to meet the children's needs. No child(ren) shall be left without the supervision of a teacher at any time, except as specified in Sections 101216.2(e)(1) and 101230(c)(1). Supervision shall include visual observation.
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Director will meet with the Kindercare Regional Manager and submit a plan of correction within 24 hours.
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This requirement is not met as evidenced by staff unable to prevent children from being bitten as a result of an inablility to visually supervise children which poses an immediate health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Amanda BlesiTELEPHONE: (916) 208-3427
LICENSING EVALUATOR NAME: Arianna ManabatTELEPHONE: (279) 200-2886
LICENSING EVALUATOR SIGNATURE:

DATE: 03/29/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/29/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 5