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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343602984
Report Date: 12/11/2025
Date Signed: 12/12/2025 03:18:51 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/11/2025 and conducted by Evaluator Andrea Cortez
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20251211080712
FACILITY NAME:KINDERCARE LEARNING CENTER - VEHICLE (SA)FACILITY NUMBER:
343602984
ADMINISTRATOR:CARRIE ROBINSONFACILITY TYPE:
840
ADDRESS:2329 VEHICLE DRIVETELEPHONE:
(916) 635-5700
CITY:RANCHO CORDOVASTATE: CAZIP CODE:
95670
CAPACITY:28CENSUS: DATE:
12/11/2025
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Carrie RobinsonTIME COMPLETED:
10:30 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Lack of Supervision-Child fell resulting in contusion to upper lip
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing program analyst LPA Andrea Cortez met with Director Carrie Robinson to conduct an unannounced complaint investigation regarding the allegations mentioned above. LPA explained the purpose of the inspection is to Deliver Findings. During the investigation the LPA conducted staff and parent interviews and reviewed facility documentation.

Although the allegation may be true or may have happened, there is not a preponderance of evidence to prove the allegation; therefore, the allegation is Unsubstantiated. Exit interview was conducted and report was reviewed with Director Carrie Robinson. Appeal rights were provided. Notice of site visit was given and must remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jeevun Birk-Miller
LICENSING EVALUATOR NAME: Andrea Cortez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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