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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343602984
Report Date: 12/11/2025
Date Signed: 12/12/2025 03:18:30 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/11/2025 and conducted by Evaluator Andrea Cortez
COMPLAINT CONTROL NUMBER: 03-CC-20251211080712
FACILITY NAME:KINDERCARE LEARNING CENTER - VEHICLE (SA)FACILITY NUMBER:
343602984
ADMINISTRATOR:CARRIE ROBINSONFACILITY TYPE:
840
ADDRESS:2329 VEHICLE DRIVETELEPHONE:
(916) 635-5700
CITY:RANCHO CORDOVASTATE: CAZIP CODE:
95670
CAPACITY:28CENSUS: 11DATE:
12/11/2025
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Carrie RobinsonTIME COMPLETED:
11:45 AM
ALLEGATION(S):
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Reporting requirements-Center failed to notify licensing of incident
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Andrea Cortez met with Director Carrie Robinson for an unannounced complaint investigation inspection. LPA explained the purpose of the visit was to deliver findings for the above-mentioned allegation. During the investigation LPA conducted interviews and reviewed relevant documentation. LPA determined the facility failed to report an Unusual Incident Report (UIR) to the department.

Based on the interviews and document review, the preponderance of evidence standard has been met; therefore, the above allegation is SUBSTANTIATED. One type B citation has been issued to Director and has been provided with appeal rights. A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with the Director.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jeevun Birk-Miller
LICENSING EVALUATOR NAME: Andrea Cortez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 03-CC-20251211080712
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: KINDERCARE LEARNING CENTER - VEHICLE (SA)
FACILITY NUMBER: 343602984
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/11/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/12/2025
Section Cited
CCR
101212(a)(d)
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101212 Reporting Requirements
(a) Each licensee or applicant shall furnish to the Department reports as required by the Department including, but not limited to, the following: (d) Upon the occurrence, during the operation of the child care center of any of the events...con't line 8
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Director's POC: Socks off while the walking infants are combined with the crawling infants. Director reminds the teachers to monitor the classroom temperatures while infants are walking around barefoot. LPA cleared POC during visit 12/11/25
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specified in (d)(1) below, a report shall be made to the Department by telephone or fax within the Department's next working day and during its normal business hours.
LPA determined the facility failed to report an Unusual Incident Report (UIR) reporting infants slip and fall to the department.

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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Jeevun Birk-Miller
LICENSING EVALUATOR NAME: Andrea Cortez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
LIC9099 (FAS) - (06/04)
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