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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343603012
Report Date: 06/01/2026
Date Signed: 06/01/2026 04:52:49 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/29/2026 and conducted by Evaluator Katy Velazquez
COMPLAINT CONTROL NUMBER: 53-CC-20260529161953
FACILITY NAME:KINDERCARE LEARNING CENTER - PEETSFACILITY NUMBER:
343603012
ADMINISTRATOR:MORENO, AMYFACILITY TYPE:
830
ADDRESS:9150 PEETS STREETTELEPHONE:
(916) 684-9284
CITY:ELK GROVESTATE: CAZIP CODE:
95758
CAPACITY:34CENSUS: 15DATE:
06/01/2026
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Amy MorenoTIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Staff did not prevent a daycare child(ren) from causing harm to another daycare child.
INVESTIGATION FINDINGS:
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On 06/01/2026, Licensing Program Analyst Katy Velazquez (LPA1) and Licensing Program Anlayst Denice Pablico (LPA2) conducted an unannounced complaint investigation. LPAs arrived at the Center and observed 15 infant and toddlers being supervised by 3 staff members. LPA1 accessed Guardian to determine that all required adults were background cleared and associated to the license. LPAs met with Director Amy Moreno (D1), conducted staff interviews, and collected and reviewed documentation related to the above allegation. It was alleged that staff members did not prevent a day care child from causing harm to another daycare child.
LPAs observed incident reports that documented 7 bites in 1 classroom for the month of May. Additionally, the same child bit 3 times in 1 day. Based on interviews, file reviews, and observations conducted the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. A Type-A deficiency was cited on a subsequent 9099-D page. D1 acknowledges, that FOR TYPE A DEFICIENCIES ONLY upon receipt, licensee shall post LIC 9099-D with
CONTINUED on 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karyn Guerra
LICENSING EVALUATOR NAME: Katy Velazquez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/01/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/01/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 53-CC-20260529161953
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: KINDERCARE LEARNING CENTER - PEETS
FACILITY NUMBER: 343603012
VISIT DATE: 06/01/2026
NARRATIVE
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Type A deficiencies for 30 days and provide copies of this licensing report to parents/guardians of children in care at the facility and to parents/guardians of children newly enrolled at the facility during the next 12 months. LIC 9224 must be signed by parents/guardians and kept with the children's forms as a receipt whenever any Type A documents are provided by the licensee. An exit interview was conducted, and the report was reviewed with Director Moreno. LPA1 provided Licensee Appeal Rights to D1. A Notice of Site visit was posted by LPA1 and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Karyn Guerra
LICENSING EVALUATOR NAME: Katy Velazquez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/01/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/01/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/29/2026 and conducted by Evaluator Katy Velazquez
COMPLAINT CONTROL NUMBER: 53-CC-20260529161953

FACILITY NAME:KINDERCARE LEARNING CENTER - PEETSFACILITY NUMBER:
343603012
ADMINISTRATOR:MORENO, AMYFACILITY TYPE:
830
ADDRESS:9150 PEETS STREETTELEPHONE:
(916) 684-9284
CITY:ELK GROVESTATE: CAZIP CODE:
95758
CAPACITY:34CENSUS: 15DATE:
06/01/2026
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Amy MorenoTIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Staff did not properly report an incident involving a daycare child.
INVESTIGATION FINDINGS:
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On 06/01/2026, Licensing Program Analyst Katy Velazquez (LPA1) and Licensing Program Anlayst Denice Pablico (LPA2) conducted an unannounced complaint investigation. LPAs arrived at the Center and observed 15 infant and toddlers being supervised by 3 staff members. LPA1 accessed Guardian to determine that all required adults were background cleared and associated to the license. LPAs met with Director Amy Moreno (D1), conducted staff interviews, and collected and reviewed documentation related to the above allegation. It was alleged that staff members did not properly report an incident involving a day care child.
LPAs observed incident reports for all incidents in April and May 2026. Additionally, LPAs observed photographs and texts sent to parent(s) regarding the injuries and bites. The facility self-reported incidents in May 2026 to Licensing. Interviews revealed some confusion and conflicting reports on how the injuries occurred. Based on interviews, observations, documentation, and other information gathered,
CONTINUED ON 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karyn Guerra
LICENSING EVALUATOR NAME: Katy Velazquez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/01/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/01/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 53-CC-20260529161953
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: KINDERCARE LEARNING CENTER - PEETS
FACILITY NUMBER: 343603012
VISIT DATE: 06/01/2026
NARRATIVE
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there was not a preponderance of evidence to prove or negate the allegation, therefore the allegation is UNSUBSTANTIATED. In the areas that were evaluated on 06/01/2026, no deficiencies were cited during today's inspection. An exit interview was conducted with Director Moreno and Appeal Rights were provided by LPA1. A Notice of Site visit was posted by LPA1 and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Karyn Guerra
LICENSING EVALUATOR NAME: Katy Velazquez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/01/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/01/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 53-CC-20260529161953
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: KINDERCARE LEARNING CENTER - PEETS
FACILITY NUMBER: 343603012
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/01/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
06/02/2026
Section Cited
CCR
101223(a)(2)
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Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights:
(2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.
This requirement was not met as evidenced by a child being bitten 3 times
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Director will staff a 3rd teacher in the toddler room until the biting has ceased. Director will email LPA Velazquez an updated Personnel report to reflect a 3rd teacher in the toddler room by 5:00 PM on 06/02/2026.
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in 1 day on 05/20/2026. This poses an immediate health, safety, or personl rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Karyn Guerra
LICENSING EVALUATOR NAME: Katy Velazquez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/01/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/01/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5