<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343603013
Report Date: 06/01/2026
Date Signed: 06/01/2026 05:07:51 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/27/2026 and conducted by Evaluator Katy Velazquez
COMPLAINT CONTROL NUMBER: 53-CC-20260527093033
FACILITY NAME:KINDERCARE LEARNING CENTER - PEETSFACILITY NUMBER:
343603013
ADMINISTRATOR:MORENO, AMYFACILITY TYPE:
840
ADDRESS:9150 PEETS STREETTELEPHONE:
(916) 684-9284
CITY:ELK GROVESTATE: CAZIP CODE:
95758
CAPACITY:28CENSUS: 13DATE:
06/01/2026
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Amy MorenoTIME COMPLETED:
05:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff handled daycare child in a rough manner.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 06/01/2026, Licensing Program Analyst Katy Velazquez (LPA1) and Licensing Program Analyst Dence Pablico (LPA2) conducted an unannounced complaint investigation. LPAs arrived at the Center and were granted entrance. LPAs observed 13 school aged children being supervised by 1 staff member. LPAs accessed Guardian to determine that all required adults were background cleared and associated to the license. LPAs met with Director Amy Moreno (D1) and conducted staff and children interviews. LPAs made observations and reviewed documentation pertanent to the allegation above.
It was alleged that a staff member handled a daycare child in a rough manner. Interviews and documentation revealed that on 05/14/2026, 2 children had a disagreement that resulted in a child being slapped by another child. A staff member (S1) entered the classroom and saw the slapping. S1 got into the child's face and began to yell. S1 grabbed the child's wrist and took the child to the office. D1 self reported the incident.
Based on interviews, file reviews, and observations conducted the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. A Type-A deficiency was
CONTINUED ON 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karyn Guerra
LICENSING EVALUATOR NAME: Katy Velazquez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/01/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/01/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/27/2026 and conducted by Evaluator Katy Velazquez
PUBLIC
COMPLAINT CONTROL NUMBER: 53-CC-20260527093033

FACILITY NAME:KINDERCARE LEARNING CENTER - PEETSFACILITY NUMBER:
343603013
ADMINISTRATOR:MORENO, AMYFACILITY TYPE:
840
ADDRESS:9150 PEETS STREETTELEPHONE:
(916) 684-9284
CITY:ELK GROVESTATE: CAZIP CODE:
95758
CAPACITY:28CENSUS: 13DATE:
06/01/2026
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Amy MorenoTIME COMPLETED:
05:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff does not provided adequate supervision to the children in care.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 06/01/2026, Licensing Program Analyst Katy Velazquez (LPA1) and Licensing Program Analyst Dence Pablico (LPA2) conducted an unannounced complaint investigation. LPAs arrived at the Center and were granted entrance. LPAs observed 13 school aged children being supervised by 1 staff member. LPAs accessed Guardian to determine that all required adults were background cleared and associated to the license. LPAs met with Director Amy Moreno (D1) and conducted staff interviews. LPAs made observations and reviewed documentation pertanent to the allegation above.
It was alleged that a staff members did not provide adequate supervision to the chidlren in care when a child was slapped on 05/14/2026. LPAs conducted interviews with staff and children, collected and reviewed documentation, and made observations. On 05/14/2026, the school age classroom had 2 staff members supervising 21 children. 1 staff member was helping remove a stick from a child while the other staff member was sitting at a table with a group of children. Both staff members observed children in the library area and heard laughing. 1 of the children in the library slapped another child and staff immeditaly intervened. CONTINUED ON 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karyn Guerra
LICENSING EVALUATOR NAME: Katy Velazquez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/01/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/01/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 53-CC-20260527093033
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: KINDERCARE LEARNING CENTER - PEETS
FACILITY NUMBER: 343603013
VISIT DATE: 06/01/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
The slapping was not a result of lack of supervision but confusion from hearing laughter.
Throughout the course of the investigation, LPAs conducted physical plant inspections, on-site observations, interviews, reviewed and collected documentation. LPA1 reviewed the facility’s file and collected documentation pertaining to the allegation. Interviews with staff and children did not reveal corroboration for the allegation.
Based on interviews, observations, documentation, and other information gathered, there was not a preponderance of evidence to prove or negate the allegation, therefore the allegation is UNSUBSTANTIATED. In the areas that were evaluated on 06/01/2026, no deficiencies were cited during today's inspection. An exit interview was conducted with Director Moreno and Appeal Rights were provided by LPA1. A Notice of Site visit was posted by LPA1 and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Karyn Guerra
LICENSING EVALUATOR NAME: Katy Velazquez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/01/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/01/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5
Control Number 53-CC-20260527093033
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: KINDERCARE LEARNING CENTER - PEETS
FACILITY NUMBER: 343603013
VISIT DATE: 06/01/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
cited on a subsequent 9099-D page. D1 acknowledges, that FOR TYPE A DEFICIENCIES ONLY upon receipt, licensee shall post LIC 9099-D with Type A deficiencies for 30 days and provide copies of this licensing report to parents/guardians of children in care at the facility and to parents/guardians of children newly enrolled at the facility during the next 12 months. LIC 9224 must be signed by parents/guardians and kept with the children's forms as a receipt whenever any Type A documents are provided by the licensee. An exit interview was conducted, and the report was reviewed with D1. LPA1 provided Licensee Appeal Rights to D1. A Notice of Site visit was posted by LPA1 and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Karyn Guerra
LICENSING EVALUATOR NAME: Katy Velazquez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/01/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/01/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 53-CC-20260527093033
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: KINDERCARE LEARNING CENTER - PEETS
FACILITY NUMBER: 343603013
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/01/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
06/02/2026
Section Cited
CCR
101223(a)(1)
1
2
3
4
5
6
7
Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (1)To be accorded dignity in his/her personal relationships with staff and other persons.
This requirement was not met as evidenced by a staff member yelling at a child in her
1
2
3
4
5
6
7
Director Moreno will conduct a training on how staff should handle difficult situations with students. Director will email LPA Velazquez the agnenda and date for the training by 5:00 PM on 06/02/2026.
8
9
10
11
12
13
14
face and grabbing the child's wrist on 05/14/2026. Theses actions poses/posed an immediate health, safety or personal rights risk to persons in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Karyn Guerra
LICENSING EVALUATOR NAME: Katy Velazquez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/01/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/01/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5