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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343603016
Report Date: 04/19/2022
Date Signed: 04/19/2022 03:25:02 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/07/2022 and conducted by Evaluator Blake Morillas
COMPLAINT CONTROL NUMBER: 03-CC-20220307171829
FACILITY NAME:KINDERCARE LEARNING CENTER - MACK (PRESCHOOL)FACILITY NUMBER:
343603016
ADMINISTRATOR:PAULA RITTERFACILITY TYPE:
850
ADDRESS:4920 MACK ROADTELEPHONE:
(916) 428-1880
CITY:SACRAMENTOSTATE: CAZIP CODE:
95823
CAPACITY:68CENSUS: 37DATE:
04/19/2022
UNANNOUNCEDTIME BEGAN:
02:15 PM
MET WITH:Paula Ritter - DirectorTIME COMPLETED:
03:45 PM
ALLEGATION(S):
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Staff use inappropriate discipline with children in care.
Children not being accorded a safe environment.
Children are left without any adult supervision.
INVESTIGATION FINDINGS:
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On Tuesday, April 19th, 2022, at 2:15pm, Licensing Program Analyst (LPA) Blake Morillas made an unannounced visit to the facility in order to continue and conclude the complaint investigation into the above allegations. LPA met with the Director, Paula Ritter, and informed them on the reason for the visit. At 2:20pm, the LPA observed 37 napping preschool age children and four staff in separate rooms.

It was alleged that staff use inappropriate discipline with children in care by the way of the children being spanked. Interviews were conducted of the staff, some of which admitted to patting the backs of children during nap time, but all denied ever spanking a child. Children were also interviewed. Based upon interviews conducted and observations while at the facility, there is not a preponderance of evidence to prove or disprove the allegation did or did not occur, therefore the above allegation is found to be UNSUBSTANTIATED.

CONTINUED ON LIC9099-C PAGE 1 OF 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Keven Peters
LICENSING EVALUATOR NAME: Blake Morillas
LICENSING EVALUATOR SIGNATURE:

DATE: 04/19/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/19/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 03-CC-20220307171829
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
FACILITY NAME: KINDERCARE LEARNING CENTER - MACK (PRESCHOOL)
FACILITY NUMBER: 343603016
VISIT DATE: 04/19/2022
NARRATIVE
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Continuation of LIC9099

It was also alleged that children are not being accorded a safe environment resulting in children being bullied, both physically and verbally, by other children in care. Interviews of staff and children were conducted with conflicting information being received. When speaking with the Director is was made known that the facility takes bullying seriously and works with all parties to address it. Based upon interviews conducted and observations while at the facility, there is not a preponderance of evidence to prove or disprove the allegation did or did not occur, therefore the above allegation is found to be UNSUBSTANTIATED.

Lastly, it was alleged that Children are left without any adult supervision. Several visits were made to the facility during the latter end of the business day to make observations during their closing operations. Interviews were conducted of both staff and children, all of which stated that supervision was being provided. Nevertheless, based upon interviews conducted and observations while at the facility, there is not a preponderance of evidence to prove or disprove the allegation did or did not occur, therefore the above allegation is found to be UNSUBSTANTIATED.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the Director, Paula Ritter.

PAGE 2 OF 2
SUPERVISORS NAME: Keven Peters
LICENSING EVALUATOR NAME: Blake Morillas
LICENSING EVALUATOR SIGNATURE:

DATE: 04/19/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/19/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2