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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343603016
Report Date: 06/02/2022
Date Signed: 06/02/2022 12:00:54 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/15/2022 and conducted by Evaluator Gagandeep Singh
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20220315091901
FACILITY NAME:KINDERCARE LEARNING CENTER - MACK (PRESCHOOL)FACILITY NUMBER:
343603016
ADMINISTRATOR:PAULA RITTERFACILITY TYPE:
850
ADDRESS:4920 MACK ROADTELEPHONE:
(916) 428-1880
CITY:SACRAMENTOSTATE: CAZIP CODE:
95823
CAPACITY:68CENSUS: 25DATE:
06/02/2022
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Jessica Turner & Paula RitterTIME COMPLETED:
12:20 PM
ALLEGATION(S):
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Child received scratches due to lack of supervision.
Unqualified staff caring for children.
Staff left child in soiled clothing.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Gagandeep Singh and Erwin Tjhia met with facility representative, Jessica Turner and Paula Ritter, to deliver the findings for the above allegations. Purpose of the inspection was explained.

During the investigation, LPA Gagandeep Singh inspected the facility multiple times, interviewed staff, random children and parents. During the observations, it was found that the staff was unable to provide complete supervision to the children. Based on the record reviewed, it was found that the staff in the classroom does not meet the requirement to qualify as teacher. Based interviews conducted, it was found that there has been times, when the children were left in soiled diapers. Based on observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. See next page for deficiency cited today. Copy of this report was reviewed and provided to the director. Notice of site visit is posted and shall remain posted for next 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Maria Mayorga
LICENSING EVALUATOR NAME: Gagandeep Singh
LICENSING EVALUATOR SIGNATURE:

DATE: 06/02/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/02/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 03-CC-20220315091901
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833

FACILITY NAME: KINDERCARE LEARNING CENTER - MACK (PRESCHOOL)
FACILITY NUMBER: 343603016
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/02/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
06/03/2022
Section Cited
CCR
101229(a)
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Supervision: The licensee shall provide care and supervision as necessary to meet the children's needs. This requirement is not met as evidenced through the observations, LPA observed the teacher was unable to provide required supervision to all of the children in the classroom. This poses an immediate health
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The director agreed to conduct a training for all staff together and one on one with each staff about the supervision.
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and safety risk to children in care
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Type A
06/03/2022
Section Cited
CCR
101223(a)(2)
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Personal Rights: The licensee shall ensure that each child is accorded the following personal rights: To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This requirement is not met as evidenced it was found that a child's arm was pulled and caused
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Per director, staff has been retrained on diaper needs. During today's inspection, LPAs observed the facility has changing log filled and shows each child being changed in timely manner.
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injury to the child. It was also found through the interviews that there has been times when children were left in soiled diapers or cloths for extended period of time. This poses an immediate health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Maria Mayorga
LICENSING EVALUATOR NAME: Gagandeep Singh
LICENSING EVALUATOR SIGNATURE:

DATE: 06/02/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/02/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 03-CC-20220315091901
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833

FACILITY NAME: KINDERCARE LEARNING CENTER - MACK (PRESCHOOL)
FACILITY NUMBER: 343603016
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/02/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
06/03/2022
Section Cited
CCR
101216.1(c)
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To be a fully qualified teacher, a teacher shall have one of the following: Twelve post-secondary semester or equivalent quarter units in early childhood education or child development completed, with passing grades, at an accredited or approved college or university; and at least six months of
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Per director, the facility has hired three new fully qualified teachers and will be assigned to the classrooms to meet the requirements.
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work experience in a licensed child care center or comparable group child care program. This requirement is not met as evidenced by record review; it was found that the present staff does not have evidence of completion of required education.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Maria Mayorga
LICENSING EVALUATOR NAME: Gagandeep Singh
LICENSING EVALUATOR SIGNATURE:

DATE: 06/02/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/02/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/15/2022 and conducted by Evaluator Gagandeep Singh
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20220315091901

FACILITY NAME:KINDERCARE LEARNING CENTER - MACK (PRESCHOOL)FACILITY NUMBER:
343603016
ADMINISTRATOR:PAULA RITTERFACILITY TYPE:
850
ADDRESS:4920 MACK ROADTELEPHONE:
(916) 428-1880
CITY:SACRAMENTOSTATE: CAZIP CODE:
95823
CAPACITY:68CENSUS: 25DATE:
06/02/2022
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Jessica Turner & Paula RitterTIME COMPLETED:
12:20 PM
ALLEGATION(S):
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9
Facility is malodorous, not clean and sanitized.
Child retaliated against due to voicing concern.
Staff are not isolating sick children.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Gagandeep Singh and Erwin Tjhia met with facility representative, Jessica Turner and Paula Ritter, to deliver the findings for the above allegations. Purpose of the inspection was explained.

During the investigation, facility records were reviewed, and staff, random children and random parents were interviewed. During investigation, it was found that the staff members clean their own classrooms. Through interviews, it was found that facility is using office for isolation of any sick child until the pick up. Through interviews, LPA did not get evidence of retaliation against any child. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Maria Mayorga
LICENSING EVALUATOR NAME: Gagandeep Singh
LICENSING EVALUATOR SIGNATURE:

DATE: 06/02/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/02/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 4