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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343603018
Report Date: 06/24/2024
Date Signed: 06/24/2024 12:47:13 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/19/2024 and conducted by Evaluator Gagandeep Singh
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20240419135931
FACILITY NAME:KINDERCARE LEARNING CENTER - MACK (INF)FACILITY NUMBER:
343603018
ADMINISTRATOR:PAULA RITTERFACILITY TYPE:
830
ADDRESS:4920 MACK ROADTELEPHONE:
(916) 428-1880
CITY:SACRAMENTOSTATE: CAZIP CODE:
95823
CAPACITY:36CENSUS: 12DATE:
06/24/2024
UNANNOUNCEDTIME BEGAN:
10:40 AM
MET WITH:Dana MatthewsTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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9
Staff did not provide adequate supervision to a daycare child.
Staff do not keep the facility free from insects.
Staff do not ensure the daycare children are properly fed.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Gagandeep Singh met with the facility representative,Dana Matthews, to deliver the findings of the complaint alleging above allegations.
During the investigation, LPA inspected the facility multiple times and interviewed the staff. During inspections, LPA observed the facility was operating while meeting the staff to children ratio and LPA observed the staff was engaged with the children. During staff interviews, LPA did not get any evidence of lack of supervision. During interviews, it was found that the facility has pest control vendor service. During inspections, LPA did not observe any insects inside the classroom and in play yard. During inspections, LPA observed the facility has adequate amount of baby food available. During staff interviews, it was found that the food is getting replenish every week and there has not been a time when the facility ran out of or got critically low on baby food. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. Copy of this report was reviewed and provided to the facility representative. Notice of site visit is posted and shall remain posted for next 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Gagandeep Singh
LICENSING EVALUATOR SIGNATURE:

DATE: 06/24/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/24/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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