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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343603018
Report Date: 08/20/2025
Date Signed: 08/20/2025 11:22:36 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/08/2025 and conducted by Evaluator Gagandeep Singh
COMPLAINT CONTROL NUMBER: 03-CC-20250708160619
FACILITY NAME:KINDERCARE LEARNING CENTER - MACK (INF)FACILITY NUMBER:
343603018
ADMINISTRATOR:DANA MATTHEWSFACILITY TYPE:
830
ADDRESS:4920 MACK ROADTELEPHONE:
(916) 428-1880
CITY:SACRAMENTOSTATE: CAZIP CODE:
95823
CAPACITY:36CENSUS: DATE:
08/20/2025
UNANNOUNCEDTIME BEGAN:
08:50 AM
MET WITH:Michelle GuardunoTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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9
Staff leave infant in a soiled diaper for an excessive amount of time.
Staff do not ensure healthful and comfortable accommodations to infants in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Gagandeep Singh met with the facility representative, Michelle Guarduno, to investigate for above allegation.

During investigation, LPA inspected the facility, interviewed the facility staff and reviewed the facility records. During inspections, LPA did not observe any child with soiled diaper. LPA reviewed the facility records for diaper changing log and observed the diaper are being changed multiple times of the day. During inspections, LPA did not observed any child, that was not accommodated for health needs. During staff interviews, no evidence to support was allegations was found. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Copy of this report was reviewed and provided to the facility representative. Notice of site visit is posted and shall remain posted for next 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jeevun Birk-Miller
LICENSING EVALUATOR NAME: Gagandeep Singh
LICENSING EVALUATOR SIGNATURE:

DATE: 08/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/20/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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