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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343603024
Report Date: 01/30/2024
Date Signed: 01/30/2024 12:35:29 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/13/2023 and conducted by Evaluator Mandie Goodwin
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20231213105921
FACILITY NAME:KINDERCARE LEARNING CENTER - VINTAGE PARK (INF)FACILITY NUMBER:
343603024
ADMINISTRATOR:ROMERO, TIAFACILITY TYPE:
830
ADDRESS:8887 VINTAGE PARK DR.TELEPHONE:
(916) 682-1111
CITY:SACRAMENTOSTATE: CAZIP CODE:
95828
CAPACITY:24CENSUS: 19DATE:
01/30/2024
UNANNOUNCEDTIME BEGAN:
10:50 AM
MET WITH:Tia RomeroTIME COMPLETED:
12:50 PM
ALLEGATION(S):
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Facility is operating out of ratio
INVESTIGATION FINDINGS:
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On January 30th 2024 Licensing Program Analyst (LPA) Mandie Goodwin met with director Tia Romero to close a complaint investigation regarding the above allegation. Upon arrival there were 19 infant and toddler children supervised by 5 staff between 2 classrooms.

It was alleged that facility is operating out of ratio. LPA conducted interviews and learned that on one day the infant and toddler classes were combined and for approximately ten minutes one teacher was left supervising 13 children, before the next staff member arrived and was able to step in. Director stated that on that day there were several call outs and it took some time to get a staff member in to place. Interviews stated that mornings are the hardest time and classes may be over the ratio of 4 children to 1 staff member for about 5-10 minutes while they wait for the next staff member to come in.

Based on interviews the preponderance of evidence standard has been met; therefore, the above allegation is substantiated. Report continues on 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Mandie Goodwin
LICENSING EVALUATOR SIGNATURE:

DATE: 01/30/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/13/2023 and conducted by Evaluator Mandie Goodwin
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20231213105921

FACILITY NAME:KINDERCARE LEARNING CENTER - VINTAGE PARK (INF)FACILITY NUMBER:
343603024
ADMINISTRATOR:ROMERO, TIAFACILITY TYPE:
830
ADDRESS:8887 VINTAGE PARK DR.TELEPHONE:
(916) 682-1111
CITY:SACRAMENTOSTATE: CAZIP CODE:
95828
CAPACITY:24CENSUS: 19DATE:
01/30/2024
UNANNOUNCEDTIME BEGAN:
10:50 AM
MET WITH:Tia RomeroTIME COMPLETED:
12:50 PM
ALLEGATION(S):
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Facility staff are not keeping facility clean
Facility staff allow children with clear signs of illness to be cared for at the facility
INVESTIGATION FINDINGS:
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On January 30th 2024 Licensing Program Analyst (LPA) Mandie Goodwin met with director Tia Romero to close a complaint investigation regarding the above allegations. Upon arrival there were 19 infant and toddler children supervised by 5 staff between 2 classrooms.

It was alleged that facility is not kept clean. During the course of the investigation LPA conducted interviews, obtained documentation, and made observations. Through interviews and documentation review LPA learned that staff follow a cleaning schedule and initial on a cleaning sheet when each job is complete. LPA observed the classrooms to be clean on current and previous visits to facility. Additional interviews conducted did not reveal concerns with the facility cleanliness. It was additionally alleged that facility allows children with clear signs of illness to be cared for at the facility. LPA conducted interviews, obtained documentation, and made observations. LPA observed that at the front of the facility there is a wellness screening station. Interviews stated that children get sent home if they develop fevers, or have other clear signs of illness such as vomitting or multiple diarrheas. Continued on 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Mandie Goodwin
LICENSING EVALUATOR SIGNATURE:

DATE: 01/30/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 03-CC-20231213105921
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: KINDERCARE LEARNING CENTER - VINTAGE PARK (INF)
FACILITY NUMBER: 343603024
VISIT DATE: 01/30/2024
NARRATIVE
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While interviews with clients did state that children have gotten sick while at the center, there was not a preponderance of evidence that children were permitted to stay at the facility or that staff allowed a child to come in to attendance that was clearly sick. Although the alleged violations may have happened or are valid, the preponderance of evidence standard has not been met to fully prove or disprove that they did or did not occur, therefore, they are unsubstantiated. An exit interview was conducted and a notice of site visit provided. Notice of site visit shall remain posted for 30 days.
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Mandie Goodwin
LICENSING EVALUATOR SIGNATURE:

DATE: 01/30/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 03-CC-20231213105921
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: KINDERCARE LEARNING CENTER - VINTAGE PARK (INF)
FACILITY NUMBER: 343603024
VISIT DATE: 01/30/2024
NARRATIVE
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LPA Mandie Goodwin informed Director that this report dated 1/30/24 documents one Type A citation which shall be posted for 30 consecutive days as there is immediate risk to the health, safety, or personal rights of children in care.

Also, LPA Mandie Goodwin informed the Director to provide a copy of this licensing report dated 1/30/24 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification. An exit interview was conducted and a notice of site visit provided. Notice of site visit shall remain posted for 30 days. Appeal Rights were provided.

See LIC 9099-D for deficiencies.
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Mandie Goodwin
LICENSING EVALUATOR SIGNATURE:

DATE: 01/30/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 03-CC-20231213105921
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: KINDERCARE LEARNING CENTER - VINTAGE PARK (INF)
FACILITY NUMBER: 343603024
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/30/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
01/31/2024
Section Cited
CCR
101416.5(b)
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101416.5(b) Staff-Infant Ratio. There shall be a ratio of one teacher for every four infants in attendance. This requirement is not met as evidenced by... Based on interviews the licensee did not comply with the section above by there being at least one day in which a staff member was left supervising 13
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Director will send LPA a schedule of hours for staff showing proper ratios are being followed and LPA will return to ensure proper ratios are being followed.
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infants by themselves. Other interviews revealed that mornings can be a struggle for the facility with staff being out of ratio for anywhere from 5-10 minutes. This is considered an immediate health, safety, or personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Mandie Goodwin
LICENSING EVALUATOR SIGNATURE:

DATE: 01/30/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5