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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343603025
Report Date: 06/25/2026
Date Signed: 06/29/2026 09:22:24 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/22/2026 and conducted by Evaluator Amanda Sutter
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20260622160551
FACILITY NAME:KINDERCARE LEARNING CENTER - SAN JUAN (PS)FACILITY NUMBER:
343603025
ADMINISTRATOR:DAWNA ALLREDFACILITY TYPE:
850
ADDRESS:5448 SAN JUAN AVENUETELEPHONE:
(916) 961-5599
CITY:CITRUS HEIGHTSSTATE: CAZIP CODE:
95610
CAPACITY:92CENSUS: 69DATE:
06/25/2026
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Dawna AllredTIME COMPLETED:
02:45 PM
ALLEGATION(S):
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Staff did not maintain proper teacher-child ratios
INVESTIGATION FINDINGS:
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On 6/25/2026, Licensing Program Analyst (LPA) Amanda Sutter met with Director Dawna Allred for the purpose of a complaint investigation. Upon arrival, LPA observed 69 children supervised by 8 staff.

It was alleged that staff did not maintain proper teacher-child ratios. LPA made observations, conducted interviews, and reviewed name-to-face paperwork. Through staff interviews, LPA learned that the facility has been out of ratio. Name-to-face paperwork in the "AM Home Room Classroom" from 6/25/2026 shows that there were two staff (Staff 6, S6; and Staff 9; S9) supervising 29 children between 7:15 and 7:45. Director stated that Staff 10 (S10) was in the classroom until 7:15 AM and left when S9 arrived, and that Staff 3 (S3) was in the classroom at 7:45 AM. LPA also observed name-to-face paperwork in the Kindergarten classroom from 6/23/2026 which shows that 14 children were supervised by 1 staff (Staff 10, S10) at 10:35 AM. At 10:48 AM, S10 was replaced by Staff 8 (S8). One child left the facilty at 12 PM and another child at 2:24 PM, at which point there were only 12 children in the classroom. Nap time is at 12:30 PM.
PAGE 1. CONTINUED ON LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Amanda Sutter
LICENSING EVALUATOR SIGNATURE:

DATE: 06/25/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/25/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 03-CC-20260622160551
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: KINDERCARE LEARNING CENTER - SAN JUAN (PS)
FACILITY NUMBER: 343603025
VISIT DATE: 06/25/2026
NARRATIVE
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Based on interviews, the preponderance of evidence standard has been met; therefore, the above allegations are SUBSTANTIATED.

Based on the inspection, one Title 22 Deficiencies has been issued on the attached LIC 809-D. The Director was informed that this report dated 6/25/2026 documents one Type A citation for ratio which shall be posted for 30 consecutive days. The director shall also provide a copy of this licensing report to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with Director Dawna Allred. Appeal rights were provided.
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Amanda Sutter
LICENSING EVALUATOR SIGNATURE:

DATE: 06/25/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/25/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 03-CC-20260622160551
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: KINDERCARE LEARNING CENTER - SAN JUAN (PS)
FACILITY NUMBER: 343603025
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/25/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
06/26/2026
Section Cited
CCR
101216.3(a)
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101216.3 Teacher-Child Ratio (a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance...
This requirement was not met as evidenced by:
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LPA and Licensee will discuss plan of correction via email. Licensee will send POC to LPA by POC date.
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Based on record review, a teacher in one classroom supervised 14 children at one time and two teachers in another classroom supervised 29 children at one time, which poses an immediate health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Seychelle De Luca
LICENSING EVALUATOR NAME: Amanda Sutter
LICENSING EVALUATOR SIGNATURE:

DATE: 06/25/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/25/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3