<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343603026
Report Date: 05/28/2026
Date Signed: 05/28/2026 05:45:56 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/08/2026 and conducted by Evaluator Joshua Hatch
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20260408085942
FACILITY NAME:KINDERCARE LEARNING CENTER - SAN JUAN (SA)FACILITY NUMBER:
343603026
ADMINISTRATOR:DAWNA ALLREDFACILITY TYPE:
840
ADDRESS:5448 SAN JUAN AVENUETELEPHONE:
(916) 961-5599
CITY:CITRUS HEIGHTSSTATE: CAZIP CODE:
95610
CAPACITY:28CENSUS: 24DATE:
05/28/2026
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Dawna AllredTIME COMPLETED:
06:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not ensure Type A deficiencies were reported to authorized representatives.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On Thursday, May 28, 2026, Licensing Program Analysts (LPAs) Joshua Hatch and Matthew Gallo met with facility representative Dawna Allred for the purpose of an unannounced complaint investigation and to deliver findings of the above allegations. LPAs observed a census of 24 school age children supervised by two staff at the facility on the day of the visit.

During the course of the investigation, LPAs toured the facility, observed staff and children in care, conducted in-person interviews with four facility staff, conducted telephone interviews with the reporting party, conducted interviews with three children in care, conducted telephone interviews with four parents/guardians of children in care, reviewed facility records and reviewed personnel records for staff assigned to the school-age classroom and the kindergarten classroom during the spring break period.

Page 1. Continued on LIC9099-C...
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Joshua Hatch
LICENSING EVALUATOR SIGNATURE:

DATE: 05/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 03-CC-20260408085942
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: KINDERCARE LEARNING CENTER - SAN JUAN (SA)
FACILITY NUMBER: 343603026
VISIT DATE: 05/28/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Staff did not ensure Type A deficiencies were reported to authorized representatives. (SUB)

It was alleged that, following the issuance of a licensing report dated 03/26/2026 documenting a Type A deficiency cited at the facility, staff did not provide each parent or authorized representative of a child in care with a copy of the licensing report.

The Director stated the licensee makes the licensing report available to parents only upon request. Statements obtained confirmed an acknowledgement document was signed without a copy of the report provided, and that in additional instances no copy of the report and no notification of the Type A deficiency was received.



The licensee produced twenty signed Acknowledgement of Receipt of Licensing Reports (LIC 9224) referencing the 03/26/2026 report, fewer than the enrollment total of thirty-five school-age children, and the Director confirmed on 05/28/2026 that no additional signed forms had been obtained.

Based on the evidence available, the preponderance of evidence standard has been met, therefore the allegation is SUBSTANTIATED. Health and Safety Code ยง1596.8595(c)(1) is being cited on the attached LIC 9099D.

One Type B Deficiency is cited on the subsequent page of this report (LIC809-D) under the California Code of Regulations, Title 22. The licensee was provided a copy of their Appeal Rights (LIC9058) and the licensee's signature on this form acknowledges receipt of these rights.



A Notice of Site Visit was given and must remain posted for 30 consecutive days.

Exit interview conducted and report was reviewed with Director Dawna Allred.

This is an amended version of the original report created on 05/28/2026.

SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Joshua Hatch
LICENSING EVALUATOR SIGNATURE:

DATE: 05/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 03-CC-20260408085942
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: KINDERCARE LEARNING CENTER - SAN JUAN (SA)
FACILITY NUMBER: 343603026
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/28/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/11/2026
Section Cited
HSC
1596.8595(c)(1)
1
2
3
4
5
6
7
Posting License Report...(c)(1) A licensed child day care facility shall provide to the parents or guardians of each child receiving services in the facility copies of any licensing report that documents any Type A citation...
This requirement was not met as evidenced by:
1
2
3
4
5
6
7
Director stated that they will have the rest of the parents/guardians of children enrolled sign LIC 9224 forms and will email copies to LPA. Director going forward will provide copies of any report documenting Type A citations to parents/guardians.
8
9
10
11
12
13
14
Based on interview and record review, the licensee did not provide each parent or authorized representative of a child in care with a copy of the licensing report dated 03/26/2026 documenting a Type A deficiency cited at the facility. This poses an potential health, safety, and personal rights risk to children in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Joshua Hatch
LICENSING EVALUATOR SIGNATURE:

DATE: 05/28/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3