<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343603026
Report Date: 05/28/2026
Date Signed: 05/28/2026 05:48:01 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/06/2026 and conducted by Evaluator Joshua Hatch
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20260406105522
FACILITY NAME:KINDERCARE LEARNING CENTER - SAN JUAN (SA)FACILITY NUMBER:
343603026
ADMINISTRATOR:DAWNA ALLREDFACILITY TYPE:
840
ADDRESS:5448 SAN JUAN AVENUETELEPHONE:
(916) 961-5599
CITY:CITRUS HEIGHTSSTATE: CAZIP CODE:
95610
CAPACITY:28CENSUS: 24DATE:
05/28/2026
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Dawna AllredTIME COMPLETED:
06:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
1. Staff did not ensure child's personal belongings were kept safe.
2. Staff are comingling kindergarten component children with school age children.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On Thursday, May 28, 2026, Licensing Program Analysts (LPAs) Joshua Hatch and Matthew Gallo met with facility representative Dawna Allred for the purpose of an unannounced complaint investigation and to deliver findings of the above allegations. LPAs observed a census of 24 school-age children supervised by three staff at the facility on the day of the visit.

During the course of the investigation, LPAs toured the facility, observed staff and children in care, conducted in-person interviews with four facility staff, conducted telephone interviews with the reporting party, conducted interviews with three children in care, conducted telephone interviews with four parents/guardians of children in care, reviewed facility records and reviewed personnel records for staff assigned to the school-age classroom and the kindergarten classroom during the spring break period.

Page 1. Continued on LIC9099-C...
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Joshua Hatch
LICENSING EVALUATOR SIGNATURE:

DATE: 05/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 8
Control Number 03-CC-20260406105522
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: KINDERCARE LEARNING CENTER - SAN JUAN (SA)
FACILITY NUMBER: 343603026
VISIT DATE: 05/28/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
1. Staff did not ensure child's personal belongings were kept safe.

It was alleged that, on 04/02/2026, staff did not ensure that water bottles used by children in care for drinking were kept safe and that a child in care consumed contaminated liquid from a water bottle provided by the facility.

Based on observation during the facility tour, the licensee has replaced the open-access water bottle cart with a staff monitored water jug and single-use cups following the 04/02/2026 incident.

Based on statements from two staff members, the contents of the water bottle were identified by odor as possibly urine, and the substance was further identified as urine by odor and taste at the time of the incident.

Based on the evidence available, the preponderance of evidence standard has been met, therefore the allegation is SUBSTANTIATED. California Code of Regulations, Title 22, §101223(a)(2), is being cited on the attached LIC 9099D.

2. Staff are comingling kindergarten component children with school age children.

It was alleged that, during the spring break period of 03/30/2026 through 04/03/2026, staff placed children enrolled in the kindergarten program in the school-age classroom for the full operating day throughout the spring break period.

Based on interview, the Director stated the kindergarten and school-age classrooms were combined during spring break for the entire week. Staff interviews confirmed children enrolled in the kindergarten program were placed in the school-age classroom for the full operating day throughout the spring break period.

Based on record review, the school-age classroom attendance logs document the presence of children identified on the Kindergarten Roll Call Sheet as in the school-age classroom during the spring break period of 03/30/2026 through 04/03/2026.

Page 2. Continued on LIC9099-C...

This is an amended version of the original report created on 05/28/2026.

SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Joshua Hatch
LICENSING EVALUATOR SIGNATURE:

DATE: 05/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 8
Control Number 03-CC-20260406105522
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: KINDERCARE LEARNING CENTER - SAN JUAN (SA)
FACILITY NUMBER: 343603026
VISIT DATE: 05/28/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Based on the evidence available, the preponderance of evidence standard has been met, therefore the allegation is SUBSTANTIATED. California Code of Regulations, Title 22, §101161(a), is being cited on the attached LIC 9099D.

Two Type A Deficiencies are cited on the subsequent page of this report (LIC809-D) under the California Code of Regulations, Title 22. The licensee was provided a copy of their Appeal Rights (LIC9058) and the licensee's signature on this form acknowledges receipt of these rights.

LPA Hatch informed the licensee to provide a copy of this licensing report dated 05/28/2026 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC9224), or other written statement, must be placed in the child's file for verification. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the Director Dawna Allred.
SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Joshua Hatch
LICENSING EVALUATOR SIGNATURE:

DATE: 05/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 8
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/06/2026 and conducted by Evaluator Joshua Hatch
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20260406105522

FACILITY NAME:KINDERCARE LEARNING CENTER - SAN JUAN (SA)FACILITY NUMBER:
343603026
ADMINISTRATOR:DAWNA ALLREDFACILITY TYPE:
840
ADDRESS:5448 SAN JUAN AVENUETELEPHONE:
(916) 961-5599
CITY:CITRUS HEIGHTSSTATE: CAZIP CODE:
95610
CAPACITY:28CENSUS: 24DATE:
05/28/2026
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Dawna AllredTIME COMPLETED:
06:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Child drank urine from water bottle due to staff neglect.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On Thursday, May 28, 2026, Licensing Program Analysts (LPAs) Joshua Hatch and Matthew Gallo met with facility representative Dawna Allred for the purpose of an unannounced complaint investigation and to deliver findings of the above allegations. LPAs observed a census of 24 school-age children supervised by three staff at the facility on the day of the visit.

During the course of the investigation, LPAs toured the facility, observed staff and children in care, conducted in-person interviews with four facility staff, conducted telephone interviews with the reporting party, conducted interviews with three children in care, conducted telephone interviews with four parents/guardians of children in care, reviewed facility records and reviewed personnel records for staff assigned to the school-age classroom and the kindergarten classroom during the spring break period.

Page 1. Continued on LIC9099-C...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Joshua Hatch
LICENSING EVALUATOR SIGNATURE:

DATE: 05/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 8
Control Number 03-CC-20260406105522
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: KINDERCARE LEARNING CENTER - SAN JUAN (SA)
FACILITY NUMBER: 343603026
VISIT DATE: 05/28/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Child drank urine from water bottle due to staff neglect.

It was alleged that, on 04/02/2026, staff did not provide adequate supervision of children in care and that a child in care consumed contaminated liquid from a water bottle as a result of the lack of supervision.

Based on observation during the facility tour, LPAs observed the outdoor playground configuration and the water service arrangement currently in use at the facility.

Based on interview, statements offered conflicting accounts regarding staff positioning at the time of the alleged incident. No staff member, child in care, or other person identified by interview observed the act of contamination.

Based on record review, the facility's Unusual Incident Report 04/02/2026 does not identify the specific time, location, or person responsible for the contamination.

Based on the evidence available, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

A Notice of Site Visit was given and must remain posted for 30 consecutive days.

Exit interview conducted and report was reviewed with Director Dawna Allred. Appeal rights were provided to facility representative Dawna Allred.

SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Joshua Hatch
LICENSING EVALUATOR SIGNATURE:

DATE: 05/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 8
Control Number 03-CC-20260406105522
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: KINDERCARE LEARNING CENTER - SAN JUAN (SA)
FACILITY NUMBER: 343603026
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/28/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
05/29/2026
Section Cited
CCR
101223(a)(2)
1
2
3
4
5
6
7
Personal Rights: (a)The licensee shall ensure...(2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.
This requirement is not met as evidenced by:
1
2
3
4
5
6
7
Director has replace water bottles with a water jug and single use cups in the school-age classroom.
8
9
10
11
12
13
14
Based on interview and record review, the licensee did not ensure that one child in care was accorded safe and healthful equipment to meet the child's needs. The child consumed contaminated liquid from a water bottle provided. This poses an immediate health and safety risk to children in care.
8
9
10
11
12
13
14
Type A
05/29/2026
Section Cited
CCR
101161(a)
1
2
3
4
5
6
7
Limitations on Capacity: A licensee shall not operate a child care center beyond the conditions and limitations specified on the license, including the capacity limitation.

This requirement is not met as evidenced by:
1
2
3
4
5
6
7
Licensee will come up with a staffing plan for spring break and other periods when the childrens regular school is out and they are attending the facility.
8
9
10
11
12
13
14
Based on interview and record review, the licensee did not operate within the conditions and limitations specified on the license by commingling kindergarten children under the preschool license with children in the school-age program. This poses a immediate health and safety risk to children in care.
8
9
10
11
12
13
14
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mai Lor
LICENSING EVALUATOR NAME: Joshua Hatch
LICENSING EVALUATOR SIGNATURE:

DATE: 05/28/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2026
LIC9099 (FAS) - (06/04)
Page: 8 of 8