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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 343607712
Report Date: 07/01/2022
Date Signed: 07/01/2022 12:06:57 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/22/2022 and conducted by Evaluator Kelly Ferrara
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20220422140336
FACILITY NAME:KINDERCARE LEARNING CENTER - NATOMA (PRESCHOOL)FACILITY NUMBER:
343607712
ADMINISTRATOR:MALHI, PARVEENFACILITY TYPE:
850
ADDRESS:420 NATOMA STATION DR.TELEPHONE:
(916) 353-0687
CITY:FOLSOMSTATE: CAZIP CODE:
95630
CAPACITY:70CENSUS: 22DATE:
07/01/2022
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Parveen SandhuTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Day care child sustained unexplained injuries while in care.
Staff did not notify day care child's authorized representative of the injuries.
Staff left day care child in soiled clothing for an extended period of time.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Kelly Ferrara conducted a complaint follow up inspection to deliver findings and met with Director Parveen Sandhu. LPA observed there were currently 22 children in care with two staff. During the investigation, LPA obtained relevant documentation and pictures and conducted interviews with Reporting Party, Director, staff, and parents.

It was alleged that a child sustained unexplained scratches while in care and the parent was not notified. Staff stated that a scratch was observed under the child’s eye at the end of nap time and the child did not know what happened. Staff stated the parent was told about the scratch when they picked up their child from care and additional scratches were also observed. Staff stated they did not observe any incidents that could have caused the scratches. Consistent statements were made during parent interviews that although the center is short staffed, they do not have concerns regarding supervision and they have been notified when an incident occurs both verbally and in writing.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Kelly Ferrara
LICENSING EVALUATOR SIGNATURE:

DATE: 07/01/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 03-CC-20220422140336
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
FACILITY NAME: KINDERCARE LEARNING CENTER - NATOMA (PRESCHOOL)
FACILITY NUMBER: 343607712
VISIT DATE: 07/01/2022
NARRATIVE
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It was alleged that a child was left in soiled clothing after having an accident. Staff stated the child had not been feeling well that day and was sitting down outside. Staff stated it had been raining and the bench might have been wet. Staff stated the child does not typically have accidents and did not say anything to the staff. Inconsistent statements were made by parents regarding children being changed in a timely manner.

Based on the evidence obtained, LPA determined that the allegations are unsubstantiated, meaning that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove it. Exit interview was conducted and a copy of this report was given to the Director. Notice of Site visit was provided which must remain posted for 30 days.
SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Kelly Ferrara
LICENSING EVALUATOR SIGNATURE:

DATE: 07/01/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2